We take the delivery of your purchase very seriously and work very closely with our chosen carrier DPD, who is part of Geopost, one of Europe’s largest carriers. For UK orders under 2kg we use the services of DPD Hermes.
For our EU customers, we provide an effective delivery service to most countries within the EU on a 3-7 working day time scale.
Should you require any assistance on this matter please contact aftersales on 01512 247140.
Reserve & Collect
If you would like to pick up your goods from us directly then please use our collect@store service where any goods can be reserved at your store of choice where stock availability allows.
Please take a copy of your Order Confirmation or reservation number when you go to store to collect your items. You should leave at least 2 hours from when you place your order to when you come to collect it. All reservations need to be collected by the close of business next working day. Should this be a problem, or you wish to collect on a specific day, then please contact the store directly, giving your reservation number and the day on which you are able to come to the store, so the goods can continue to be reserved. The reserve & collect pick up point is the store till located in store. Your order has not been paid for therefore you will be required to pay in store.
All purchases subject to our standard in-store terms and conditions (these may differ from online terms and conditions).
Deliver To Store
Customers shopping with american golf can now use the ‘Deliver to Store’ option when ordering specific products, and have their order sent to a nearby store direct from our warehouse, rather than having it delivered to their home.
This makes waiting at home for a delivery, or travelling to a depot and queuing for a collection, things of the past.
To see whether a product is available for store delivery, simply look for the delivery options on the product page, and if you see a green tick against the delivery store option then you’re good to go!
Should you require a store delivery, simply select it when the product has been placed in your shopping cart and you are ready to proceed with the transaction.
We dispatch Deliver to Store orders from our warehouse on weekdays only, and excluding Bank Holidays. Orders must be placed by 6:00pm for next working day collection. If you place your order on Friday before 6:00pm, it will arrive on Monday (excluding Bank Holidays, which will then arrive on Wednesday). If you place your order over the weekend, it will arrive on Tuesday. Please wait until after 12 noon to collect your order from store.
Some products are not able to be selected for Deliver to Store so please check this beforehand or contact a member of our customer service team if still unsure.
If you know the product is available for Deliver to Store but are not sure where the nearest american golf retailers is located, use our store finder link here, or on the customer services page.
Due to new restrictions on size of parcels, we regret we are no longer able to deliver to BFPO and PO BOX addresses.
For our UK customers we provide a range of services: Pre 10:00AM, Next Working Day, UK free delivery of 3-7 working days (On all orders over £25) and we also offer a Saturday delivery. In addition, we have a special service that allows customers to preselect a date in the future, where we will hold the goods and despatch in time to ensure we deliver on the requested date. To establish which services are available in which post codes, please full details below.
Orders can be despatched to your home or work place and unless you have paid for a special timed delivery, your order will delivered on a weekday (Monday - Friday) between 8.30am to 5.30pm; all deliveries will require a signature.
We dispatch orders on weekdays only, except on Bank Holidays. If you place your order on Friday before 6:00pm using the Next Day service, it will arrive on Monday. If you place your order over the weekend using the Next Day service, it will arrive on Tuesday. Please note that Next Working Day delivery does not include Saturday delivery.
We do not offer a collection from depot service and our recommendation is that you ensure someone is available to sign for your orders. If nobody is available to sign for the goods, the courier will leave a card with details of the phone number to call to arrange another delivery. Within the shopping cart there is a facility where you can add special delivery instructions. For example: "If out, please leave with neighbour".
Australia and New Zealand Deliveries:
Please note if you spend approximately £623 GBP subject to exchange rates ($1000 AUS) or more when shipping to Australia and £190 GBP ($400 NZD) or more when shipping to New Zealand, you will incur import taxes.
Transportation of Liquids & Aerosols:
Due to international customs laws in place by some countries, we are unable to deliver certain products overseas by air or road. Please see below a list of goods which are forbidden for carriage or storage:
- Goods that are dangerous or hazardous
- Goods that are Flammable
- Food/Drink that is dated and or perishable
- All liquids including batteries and battery acid
- Glass Objects
All of the terms and conditions can be found here on the DPD website
Please Note: For orders going outside the UK that are considerably larger than average we reserve the right to make an additional charge to cover the increased delivery rate. We will always contact you before any card payment is taken.
We are unable to deliver to the areas listed below:
|UK Standard Delivery||£1.99 Free over £25|
|UK Next Day (Before 10am)||Unfortunately we are unable to offer this service to any postcodes beginning with: AB1, AB2, AB3, AB4, AB51, AB52, AB53, AB54, AB55, AB56, BT1, BT2, BT3, BT4, BT5, BT6, BT7, BT8, BT9, FK17, FK18, FK19, FK20, FK21, FK22, G83, GY1, GY2, GY3, GY4, GY5, GY6, GY7, GY8, GY9, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9, IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, JE1, JE2, JE3, JE4, JE5, JE6, JE7, JE8, JE9, KA27, KA28, KW1, KW2, KW3, KW4, KW5, KW6, KW7, KW8, KW9, PA2, PA3, PA4, PA5, PA6, PA7, PA8, PA9, PH17, PH18, PH19, PH2, PH3, PH4, PH5, PH6, PH7, PH8, PH9, PO3, PO40, PO41, TR21, TR22, TR23, TR24, TR25, ZE1, ZE2, ZE3||£9.99|
|UK Next Day||Unfortunately we are unable to offer this service to any postcodes beginning with: AB30, AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB44, AB45, AB46, AB47, AB48, AB49, AB50, AB51, AB52, AB53, AB54, AB55, AB56, FK17, FK18, FK19, FK20, FK21, G83, KA27, KA28, KW, TR21, TR22, TR23, TR24, TR25, ZE1, ZE2, ZE3, PO30, PO40, PO41, PH17, PH18, PH19, PH2, PH3, PH4, H5, PH6, PH7, PH8, PH9, PA2, PA3, PA4, PA5, PA6, PA7, PA8, PA9, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, BT1, BT2, BT3, BT4, BT5, BT6, BT7, BT8, BT9, IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9||£4.99|
|UK Saturday||Unfortunately we are unable to offer this service to any postcodes beginning with: AB1, AB2, AB3, AB4, AB51, AB52, AB53, AB54, AB55, AB56, BT1, BT2, BT3, BT4, BT5, BT6, BT7, BT8, BT9, FK17, FK18, FK19, FK20, FK21, FK22, G83, GY1, GY2, GY3, GY4, GY5, GY6, GY7, GY8, GY9, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9, IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, JE1, JE2, JE3, JE4, JE5, JE6, JE7, JE8, JE9, KA27, KA28, KW1, KW2, KW3, KW4, KW5, KW6, KW7, KW8, KW9, PA2, PA3, PA4, PA5, PA6, PA7, PA8, PA9, PH17, PH18, PH19, PH2, PH3, PH4, PH5, PH6, PH7, PH8, PH9, PO3, PO40, PO41, TR21, TR22, TR23, TR24, TR25, ZE1, ZE2, ZE3||£9.99|
|Australia||£40 Free over £750||Austria||£10 Free over £99|
|Belgium||£5 Free over £99|
|Czech Republic||£15 Free over £99|
|Denmark||£10 Free over £99|
|Finland||£10 Free over £99|
|France||£5 Free over £99|
|Germany||£5 Free over £99|
|Guernsey||£7.99 Free over £149|
|Hungary||£15 Free over £349|
|Iceland||£5 Free over £99|
|Italy||£10 Free over £99|
|Ireland||£5 Free over £99|
|Jersey||£7.99 Free over £149|
|Luxembourg||£5 Free over £99|
|Netherlands||£5 Free over £99|
|New Zealand||£50 Free over £850|
|Poland||£15 Free over £99|
|Portugal||£15 Free over £99|
|Slovakia||£15 Free over £99|
|Spain||£10 Free over £99|
|Sweden||£15 Free over £99|
|Switzerland||£35 Free over £500|
|100 to 999
3900 to 3999
La Réunion, Guyane FranÇaise
|97000 to 97999
98600 to 98999
|09000 to 09499
09500 to 09999