All you need to know for Christmas 2017

As Christmas approaches, we want to make sure that we give our customers all of the information they require. If you are looking for when you need to place your order by to ensure you receive it in time, or what to do if something isn’t quite right, below you will find everything you need to make sure you are ready for the big day!

Please click on one of the following Categories to be taken to the information you require. If you cannot find the information you require, please click on the 'How to Contact Us this Christmas' section for more details of how to contact our friendly team.

  • Last Order Dates for Christmas Delivery
  • Christmas Returns policy
  • How To Contact Us this Christmas
  • Store Collection Services
  • Christmas FAQ's

  • Last Order Dates for Christmas Delivery

    We want to help you plan your Christmas. As such, for UK deliveries, we will guarantee that you receive your orders, if placed by the dates below:

    Before 5pm on Thursday 21st December – UK Next Working Day Delivery (£4.99 PER ORDER)


    Before 5pm on Tuesday 19th December – UK Standard Delivery (FREE ON ORDERS OF £50 AND OVER)


    For Non-UK Destinations, please see below (all orders need to be placed by 5pm on these dates):

    10th December
    12th December
    13th December
    14th December
    15th December
    17th December
    18th December
    19th December
    Italy Finland Sweden
    Iceland
    Portugal
    Denmark
    Luxembourg
    New Zealand
    Australia
    Austria
    Spain
    Netherlands
    Belgium
    Germany
    Ireland
    Hungary
    Czech Republic
    Poland
    Slovakia
    France
    Switzerland
    Guernsey
    Jersey

    Post Christmas Deliveries


    Any order that has missed the Christmas deadline, will be delivered as per our normal time scales after processing on the Wednesday 27th December.

    Next day orders that missed the Christmas cut off but were placed prior to 5pm on Wednesday 27th of December will be delivered on the 28th December.

    Please consider the New Year's Day Bank Holiday when placing your order.


    Christmas Returns policy

    Buy your Christmas gifts, safe in the knowledge that should something not be quite right, you will have until the end of January to return and exchange the item.

    Our Customer Service team will be available to assist you with any exchanges from Wednesday 27th December. Please have your original order number ready. For Opening Times and details of how to contact the team, please click here.

    As per our usual return policy, exclusions apply and returned items must be unused, along with all original packaging and any labels.


    How To Contact Us this Christmas

    WE OPERATE REDUCED CHRISTMAS AND NEW YEAR’S HOURS FOR OUR CUSTOMER SERVICE CENTRE

    Please see below the hours that our service centre will be open. All hours are shown in GMT:

    Friday 22nd December – 8.00am – 8.00pm
    Saturday 23rd December – 9.00am to 4.00pm
    Sunday 24th December – 10.00am to 4.00pm
    Monday 25th December – Closed
    Tuesday 26th December – Closed
    Wednesday 27th December – 8.00am – 8.00pm
    Thursday 28th December – 8.00am – 8.00pm
    Friday 29th December – 8.00am – 8.00pm
    Saturday 30th December – 9.00am – 1.00pm
    Sunday 31st December – Closed
    Monday 1st January – Closed
    Tuesday 2nd January – 8.00am – 8.00pm

    Call us on:

    0151 224 7150 from the UK
    +353 (0) 1562 1127 from the Republic of Ireland

    Write to us at

    american golf
    PO Box 2007
    LIVERPOOL
    L69 3FX


    Store Collection Services

    RESERVE & COLLECT THIS CHRISTMAS

    Leaving it till the last minute?

    Our Reserve & Collect service will be running right up to the close of business on Saturday 23rd December, so if you want to get that special person something a little extra, you can reserve your items online for collection in your local store.

    Simply add the items to your basket, select Reserve and Collect and enter your postcode to check availability at your chosen store. Your items will be available for payment and collection on Christmas Eve.

    DELIVER TO STORE THIS CHRISTMAS

    Are you struggling to find the time to be in for your delivery?

    With Deliver to Store you can place your order as normal and have it delivered into your nearest store.

    If you place your order before 4pm on Thursday 21st December, we guarantee that your items will be available for collection on Christmas Eve.


    Christmas FAQ's

  • When do I need to place my order by to receive it before Christmas?
  • You can find a list of possible destinations, and when you need to place your order by to guarantee pre-Christmas delivery here.

  • When will my order be dispatched if I miss the cut off for pre-Christmas delivery?
  • If you have missed the cut off for pre-Christmas delivery, your order will be shipped from Wednesday 27th December and will be delivered within our normal time-scales which can be found here. Please consider the New Year's Day Bank Holiday when placing your order.

  • I’ve missed the date for guaranteed pre-Christmas delivery. What options do I have?
  • Don’t worry, there are still ways to get your presents before Christmas. With over 110 stores nationwide, you can utilise our Reserve & Collect service which is available until the close of business on Saturday 23rd December. Place your Reserve & Collect order by this time and your items will be available for collection in your chosen store on Christmas Eve. Click here to find your nearest store along with its opening hours.

    Alternatively, you can order e-vouchers throughout Christmas. These will be emailed to the address of your choice within 2 hours so even on Christmas Day, it is never too late! To order your vouchers or for more information, please click here.

  • I would like to purchase a Gift Voucher as a present. How does this work?
  • PHYSICAL GIFT CARDS
    Physical Gift cards must me ordered in line with our guaranteed pre-Christmas cut off dates which can be found here.

    E-VOUCHERS
    We also offer e-vouchers which, due to them being sent within 2 hours of placing your order, it’s never too late.

    Please consider the delivery email address that you enter when prompted. The vouchers will be sent to this email address within 2 hours of us accepting your order so if you want to get a head start on your shopping but need to keep your gift a secret, we recommend that you enter your own email address and forward these to the eventual recipient when you are ready.

    Within our checkout you may also be asked for a Delivery Address. Whilst we do require this to process your order, you can rest assured that your e-vouchers will be sent electronically to the email address you have specified. For more information on Gift Vouchers, please click here.

  • How long do I have to return an item purchased as a Christmas gift?
  • Buy your Christmas gifts, safe in the knowledge that should something not be quite right, you will have until the end of January to return and exchange the item.

    Our Customer Service team will be available to assist you with any exchanges from Wednesday 27th December. Please have your original order number ready. For Opening Times and details of how to contact the team, please click here.

    As per our usual return policy, exclusions apply and returned items must be unused, along with all original packaging and any labels.

  • I need further help. Who can I speak to?
  • Our Customer Service team are available to help you with any query, large or small. If you have not been able to find the answers you are looking for, details of how to contact our team, along with the opening hours of our Customer Service Centre, can be found here.