Shipping

Once your order has been shipped, you will receive an email from our courier. This will give you more detail regarding your delivery, along with information about how you can track your parcel(s).

We dispatch orders on weekdays only (Mon-Fri except Bank Holidays). If you place your order between 4pm on a Friday and 4pm on a Monday, via a Next Day service, then it will arrive on Tuesday. Further Delivery information can be found on our Shipping and Delivery page. If you place an order for more than one item, please note that products may arrive in separate deliveries.

Deliver to Store

We dispatch Deliver to Store orders from our warehouse on weekdays only, and excluding Bank Holidays, to be available for collection in 2 working days. Orders placed before 4pm on a Monday will be available for collection from Wednesday. Orders placed on Friday before 5pm will be available for collection from Tuesday (excluding Bank Holidays, when it will be available on Wednesday). Should an order be placed after 4pm Friday or over the Weekend, it will be ready for collection on Wednesday. Please ensure you wait until the scheduled day of collection and present Photo ID when you pick up your order such as Driving Licence or Passport.


30 days return policy Secure checkout with geo trust

This e-mail is confidential and contains privileged information. If you are not the named recipient, please contact American Golf immediately by clicking here, or by phone on +44 (0) 1925 939 999 from the UK or +353 (0) 1925 939 999 from the Republic of Ireland. You should not disclose the contents to any person, or take copies, or use it for any purpose.

As per our Terms and Conditions, this does not constitute confirmation of your order. Please be advised that your credit card will not be charged until we have verified that your order can be fulfilled. For any further assistance, our aftersales team can be contacted here, or by phone on +44 (0) 1925 939 999 from the UK or +353 (0) 1925 939 999 from the Republic of Ireland.

How do I track my order?

We ship all of our orders on fully trackable services. You will receive an email with a link to your tracking, as soon as your order is dispatched from our Distribution Centre. You can also see instructions on how to track your purchase by visiting our Order Tracking page here.

How do I return something?

We want to make shopping with us as easy as possible. Should you be dissatisfied with a purchase from the american golf website, you may return unused products in their original packaging and with any labels within 30 days of receipt for a full refund. If you choose to return your item(s) to one of our stores, please ensure that you take your confirmation email with you so that you receive the correct refund. Please note that orders paid for with PayPal or Amazon Pay, can only be returned in store for credit or exchange. For a refund to these payment types, your order must be returned to our Distribution Centre. For full details on how to return your purchase, please visit our Returns and Refunds page here.

Purchases made Online using Klarna can't be returned in-store and should be returned in line with the Returns Policy detailed here.

What happens if I miss the couriers when they deliver?

To make your orders as secure as possible, all of our deliveries require a signature (currently not applicable due to Covid). If you miss the delivery of your order, the courier will attempt to deliver it to a neighbour. If this cannot be done, the courier will leave you a card informing you that a delivery has been attempted, with information about what will happen next. The courier may try to redeliver or another day, or you may be given options to choose new delivery options.

If you have any questions about the delivery of your order, our Aftersales team are there to assist you and can be contacted between 9am and 5pm (GMT) on weekdays.

I've made an error on my order - how do I change it?

If we have not begun processing your order for delivery, we are able to make changes to the products you have selected. Please contact our Aftersales team as soon as possible, between 9am and 5pm (GMT) on weekdays by calling 01925 939 999

If we have started processing your order for delivery, unfortunately we are unable to make changes prior to shipping.

How do I cancel my order?

If we have not begun processing your order for delivery, we are able to cancel it and you will not be charged. Please contact our Aftersales team as soon as possible, between 9am and 5pm (GMT) on weekdays by calling 01925 939 999

If we have started processing your order for delivery, don’t worry. Our returns policy allows goods to be returned up to 30 days after you receive your order, as long as they are unused and in their original packaging.