FAQs

How do I track my order?

We ship all of our orders on fully trackable services. You will receive an email with a link to your tracking, as soon as your order is dispatched from our Distribution Centre. You can also see instructions on how to track your purchase by visiting our Order Tracking page here.

How do I return something?

We want to make shopping with us as easy as possible. Should you be dissatisfied with a purchase from the american golf website, you may return unused products in their original packaging and with any labels within 30 days of receipt for a full refund. If you choose to return your item(s) to one of our stores, please ensure that you take your confirmation email with you so that you receive the correct refund. Please note that orders paid for with PayPal or Amazon Pay, can only be returned in store for credit or exchange. For a refund to these payment types, your order must be returned to our Distribution Centre. For full details on how to return your purchase, please visit our Returns and Refunds page here.

I returned an item - has it arrived yet?

We usually process our returns within a day of receiving them. We will contact you straight away by email to confirm the outcome. If you have not heard from us within 3 working days of your expected delivery date of your item to arrive at our warehouse please let us know or contact your chosen delivery courier.

When do I need to order to receive my clubs in time for the weekend?

UK Customers

If you are having your order delivered to the UK you can order up until 5pm on Friday and still receive an order on Saturday providing you have selected our Saturday Delivery option. To receive an order on a Friday, the order must be placed by 5pm on the Thursday, selecting Next Working Day delivery option. Orders placed on our Standard Delivery service must be placed by 5pm on Monday to be guaranteed delivery by the weekend; that is, by Friday. Please be aware that orders placed on our Next Working Day Service between 5pm on Friday and 5pm Monday will be delivered on the Tuesday. Please be aware that although our online shop is open 24 hours a day and 7 days a week, we only ship orders during office hours.

Overseas Customers

In order to guarantee delivery for the following weekend orders must be placed by 6pm on the following days of the previous week.

Thursday: Czech Republic, Hungary, Poland, Slovakia
Friday: Austria, Belgium, Denmark, Finland, France, Germany, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden.

Which courier do you use?

For all the website deliveries throughout the UK and the rest of Europe we use DPD. DPD is a member of one of Europe's leading services groups, GeoPost. It is owned by La Poste, the second largest postal group in Europe. For further information please visit our Shipping and Delivery page.

Can I choose when during the day my parcel will be delivered?

Generally, deliveries are made on the next working day following despatch from our Warehouse and deliveries will be made between the hours of 8am and 8pm. For priority deliveries you can select our Next Working Day service. To make use of this service orders must be received by 5pm. Orders shipped on a Friday will be delivered on Monday.
We offer a Saturday Day service and to use this service orders must be received by 5pm Friday. Also we have on offer a service where you can choose any future delivery date.
Please be aware that service restrictions apply to certain postcodes, these restrictions can be viewed on the Shipping and Delivery section.
You may use the special instructions box in the checkout section of the website to request that the courier leaves your delivery with a neighbour or in a secure area within your property. Please be aware that if you do choose this option neither the Courier nor american golf will accept responsibility.
We strongly advise that you use a delivery address where there will be someone to sign for your goods, such as a work address, friend or relative. By doing this you are able to ensure that you receive your order with minimal fuss or maximum speed.
Please note that we do not allow collections from our Carrier's depots. If for any reason you need your delivery address changed then you should email aftersales@americangolf.co.uk who will contact you to discuss your changes. For further assistance then please phone the Aftersales team on 01512 247140.

What happens if I miss the couriers when they deliver?

To make your orders as secure as possible, all of our deliveries require a signature. If you miss the delivery of your order, the courier will attempt to deliver it to a neighbour. If this cannot be done, the courier will leave you a card informing you that a delivery has been attempted, with information about what will happen next. The courier may try to redeliver or another day, or you may be given options to choose new delivery options.

If you have any questions about the delivery of your order, our Aftersales team are there to assist you and can be contacted between 8am and 8pm (GMT) on weekdays and 9am till 1pm (GMT) on Saturdays. Alternatively, they can be emailed on aftersales@americangolf.co.uk

I live in a VAT exempt area - how do I get the VAT removed from my order?

If you live in one of these areas, such as the Channel Islands, the VAT is automatically removed during the checkout process. Unfortunately, we are unable to provide documentation for VAT Refunds on products delivered within the UK, that will subsequently be taken abroad.

I've made an error on my order - how do I change it?

If we have not begun processing your order for delivery, we are able to make changes to the products you have selected. Please contact our Aftersales team as soon as possible, between 8am and 8pm (GMT) on weekdays and 9am till 1pm (GMT) on Saturdays by calling 0151 224 7140

If we have started processing your order for delivery, unfortunately we are unable to make changes prior to shipping.

How do I cancel my order?

If we have not begun processing your order for delivery, we are able to cancel it and you will not be charged. Please contact our Aftersales team as soon as possible, between 8am and 8pm (GMT) on weekdays and 9am till 1pm (GMT) on Saturdays by calling 0151 224 7140

If we have started processing your order for delivery, don’t worry. Our returns policy allows goods to be returned up to 30 days after you receive your order, as long as they are unused and in their original packaging.

How do I track my order?

We ship all of our orders on fully trackable services. You will receive an email with a link to your tracking, as soon as your order is dispatched from our Distribution Centre. You can also see instructions on how to track your purchase by visiting our Order Tracking page here.

How do I return something?

We want to make shopping with us as easy as possible. Should you be dissatisfied with a purchase from the american golf website, you may return unused products in their original packaging and with any labels within 30 days of receipt for a full refund. If you choose to return your item(s) to one of our stores, please ensure that you take your confirmation email with you so that you receive the correct refund. Please note that orders paid for with PayPal or Amazon Pay, can only be returned in store for credit or exchange. For a refund to these payment types, your order must be returned to our Distribution Centre. For full details on how to return your purchase, please visit our Returns and Refunds page here.

What happens if I miss the couriers when they deliver?

To make your orders as secure as possible, all of our deliveries require a signature. If you miss the delivery of your order, the courier will attempt to deliver it to a neighbour. If this cannot be done, the courier will leave you a card informing you that a delivery has been attempted, with information about what will happen next. The courier may try to redeliver or another day, or you may be given options to choose new delivery options.

If you have any questions about the delivery of your order, our Aftersales team are there to assist you and can be contacted between 8am and 8pm (GMT) on weekdays and 9am till 1pm (GMT) on Saturdays. Alternatively, they can be emailed on aftersales@americangolf.co.uk

I've made an error on my order - how do I change it?

If we have not begun processing your order for delivery, we are able to make changes to the products you have selected. Please contact our Aftersales team as soon as possible, between 8am and 8pm (GMT) on weekdays and 9am till 1pm (GMT) on Saturdays by calling 0151 224 7140

If we have started processing your order for delivery, unfortunately we are unable to make changes prior to shipping.

How do I cancel my order?

If we have not begun processing your order for delivery, we are able to cancel it and you will not be charged. Please contact our Aftersales team as soon as possible, between 8am and 8pm (GMT) on weekdays and 9am till 1pm (GMT) on Saturdays by calling 0151 224 7140

If we have started processing your order for delivery, don’t worry. Our returns policy allows goods to be returned up to 30 days after you receive your order, as long as they are unused and in their original packaging.