Gift Voucher Terms & Conditions

  • Validly activated gift cards are redeemable in full or part payment for any merchandise - in american golf stores or at www.americangolf.co.uk
  • The gift card is not a cheque guarantee, credit or charge card.
  • The gift card may not be exchanged for cash or other vouchers
  • The minimum amount required to activate or top-up a card is £1.
  • The maximum card limit is £1000.
  • The balance on your gift card may be checked instore at any till.
  • No change will be given but any remaining balance may be used for future purchases.
  • Each time you make a transaction on the gift card, we update the balance on our secure database.
  • The amount deposited on or redeemed from the gift card will be shown on the till receipt for each transaction.
  • You can top-up your gift card by adding more value to it at any american golf outlet.
  • Gift Cards are valid for 12 months from the date of purchase
  • Expired or de-activated cards may not be re-used. To help protect the environment we suggest that you hand back expired or de-activated cards instore.
  • Please keep the gift card safe and treat it like cash. american golf cannot replace or reimburse the card value if it is lost, stolen or damaged.
  • In the unlikely event that the transaction processing system is temporarily unavailable, we will not be able to process your gift card transaction during this time as we cannot manually authorise transactions.
  • If you have any queries regarding your gift card, please call Customer Services on 0151 224 7140 or visit www.americangolf.co.uk
  • We reserve the right to amend these Terms & Conditions from time to time where it is necessary to do so. Any such changes will be notified to customers in store.
How do I track my order?

We ship all of our orders on fully trackable services. You will receive an email with a link to your tracking, as soon as your order is dispatched from our Distribution Centre. You can also see instructions on how to track your purchase by visiting our Order Tracking page here.

How do I return something?

We want to make shopping with us as easy as possible. Should you be dissatisfied with a purchase from the american golf website, you may return unused products in their original packaging and with any labels within 30 days of receipt for a full refund. If you choose to return your item(s) to one of our stores, please ensure that you take your confirmation email with you so that you receive the correct refund. Please note that orders paid for with PayPal or Amazon Pay, can only be returned in store for credit or exchange. For a refund to these payment types, your order must be returned to our Distribution Centre. For full details on how to return your purchase, please visit our Returns and Refunds page here.

What happens if I miss the couriers when they deliver?

To make your orders as secure as possible, all of our deliveries require a signature. If you miss the delivery of your order, the courier will attempt to deliver it to a neighbour. If this cannot be done, the courier will leave you a card informing you that a delivery has been attempted, with information about what will happen next. The courier may try to redeliver or another day, or you may be given options to choose new delivery options.

If you have any questions about the delivery of your order, our Aftersales team are there to assist you and can be contacted between 8am and 8pm (GMT) on weekdays and 9am till 1pm (GMT) on Saturdays. Alternatively, they can be emailed on aftersales@americangolf.co.uk

I've made an error on my order - how do I change it?

If we have not begun processing your order for delivery, we are able to make changes to the products you have selected. Please contact our Aftersales team as soon as possible, between 8am and 8pm (GMT) on weekdays and 9am till 1pm (GMT) on Saturdays by calling 0151 224 7140

If we have started processing your order for delivery, unfortunately we are unable to make changes prior to shipping.

How do I cancel my order?

If we have not begun processing your order for delivery, we are able to cancel it and you will not be charged. Please contact our Aftersales team as soon as possible, between 8am and 8pm (GMT) on weekdays and 9am till 1pm (GMT) on Saturdays by calling 0151 224 7140

If we have started processing your order for delivery, don’t worry. Our returns policy allows goods to be returned up to 30 days after you receive your order, as long as they are unused and in their original packaging.