If you have any questions or queries that have not been answered in our FAQs, Help & Advice or Buying Guides, then please fill out the form below and one of our expert team will get back to you as soon as possible. All the required details are marked with an asterisk (*).
Store Stock Availability and Information
Click here to find your local store and their contact details. Please contact the store for stock availability and more information.
American golf cares about all our customers orders and are pleased to offer:
- Next Day delivery service for small additional fee
- Free delivery on all orders over £50
- 30-Day return on goods in original packaging and labels
- Reserve & Collect service
- Deliver to Store for collection at your convenience.
Website enquiries/Orders only
Ordering on the internet
Please note that we require all orders to be placed online, as no telephone orders are accepted. This allows you to order in an enhanced security environment, and by setting up an account it will mean ordering in the future will be even quicker!
Opening hours over Christmas are (GMT):
Friday 22nd December - 8.00am to 8.00pm Saturday 23rd December - 9.00am to 4.00pm Sunday 24th December - 10.00am to 4.00pm Monday 25th December - Closed Tuesday 26th December - Closed Wednesday 27th December - 8.00am to 8.00pm Thursday 28th December - 8.00am to 8.00pm Friday 29th December - 8.00am to 8.00pm Saturday 30th December - 9.00am to 1.00pm Sunday 31st December - Closed Monday 1st January - Closed Tuesday 2nd January - 8.00am to 8.00pm
We ship all of our orders on fully trackable services. You will receive an email with a link to your tracking, as soon as your order is dispatched from our Distribution Centre. You can also see instructions on how to track your purchase by visiting our Order Tracking page here.
We want to make shopping with us as easy as possible. Should you be dissatisfied with a purchase from the american golf website, you may return unused products in their original packaging and with any labels within 30 days of receipt for a full refund. If you choose to return your item(s) to one of our stores, please ensure that you take your confirmation email with you so that you receive the correct refund. Please note that orders paid for with PayPal or Amazon Pay, can only be returned in store for credit or exchange. For a refund to these payment types, your order must be returned to our Distribution Centre. For full details on how to return your purchase, please visit our Returns and Refunds page here.
To make your orders as secure as possible, all of our deliveries require a signature. If you miss the delivery of your order, the courier will attempt to deliver it to a neighbour. If this cannot be done, the courier will leave you a card informing you that a delivery has been attempted, with information about what will happen next. The courier may try to redeliver or another day, or you may be given options to choose new delivery options.
If you have any questions about the delivery of your order, our Aftersales team are there to assist you and can be contacted between 8am and 8pm (GMT) on weekdays and 9am till 1pm (GMT) on Saturdays. Alternatively, they can be emailed on firstname.lastname@example.org
If we have not begun processing your order for delivery, we are able to make changes to the products you have selected. Please contact our Aftersales team as soon as possible, between 8am and 8pm (GMT) on weekdays and 9am till 1pm (GMT) on Saturdays by calling 0151 224 7140
If we have started processing your order for delivery, unfortunately we are unable to make changes prior to shipping.
If we have not begun processing your order for delivery, we are able to cancel it and you will not be charged. Please contact our Aftersales team as soon as possible, between 8am and 8pm (GMT) on weekdays and 9am till 1pm (GMT) on Saturdays by calling 0151 224 7140
If we have started processing your order for delivery, don’t worry. Our returns policy allows goods to be returned up to 30 days after you receive your order, as long as they are unused and in their original packaging.