Insurance Replacement Service

Did you know that americangolf have been helping golfers to replace their lost or damaged golf equipment for over 20 years?
It's a horrible feeling to have your golf clubs stolen or damaged – But we can help.

How can we help?

With over 100 stores throughout the UK and Ireland, we are Europe’s largest specialist golf retailer. We have more PGA members in our stores than any other golf retailer offering unparalleled advice and service.

We are trusted to be a preferred supplier for many of the major insurance companies and loss adjusters, including:

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and more...

If your insurance company isn`t on the above list, that’s ok, we can still help you to complete your claim and get you back on the golf course as quickly as possible.

Reasons to choose americangolf?

At americangolf, we know that your decisions are based on more than just the great replacement deal that we can arrange for you. From the start to the finish of your replacement process, you will receive the very best service, advice and expertise ensuring that you are back playing with equipment that suits your every need.

Our dedicated insurance team have nearly 20 years combined experience in the golf industry.

    As Europe’s largest Golf retailer, our stores can offer:
    • The broadest choice of equipment from every major supplier
    • Dedicated store appointments, where you will receive a personal replacement service from our in-store team.
    • Free custom fitting in all of our stores, using the latest customer fitting technology.
    • Availability to PGA professional staff in all of our stores.
    • Extended product ranges available to order into store or your home address.
    Gift Card Settlement1. Don’t have time to visit one of our stores? No problem!
    • Gift card settlement allows you to replace your equipment at your leisure.
    • Redeem your gift card either in-store or online at www.americangolf.co.uk
    • Reserve your replacement equipment online and collect your replacement equipment from your local store2.
    • Redeem your gift card online and have your replacement equipment delivered to your home or to your local store2.

What do you need to do?

If you have been unlucky enough to break, lose or have your Golf equipment stolen, we want to make it as easy as possible to get you playing again. Depending on which company your insurance is provided by, below are the 2 different ways that we can help with your claim along with all the details you need.

Is your insurance company one of these?

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What next?

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If so, simply contact your insurance company and sit back and relax…

Your insurance company will contact our dedicated insurance team directly, who will then be in touch with you shortly to discuss your claim.

If you’re insurance company is not listed..

What next?

..simply contact our dedicated insurance team

Insurance Replacement Service

Call: 01925 488 466

Office opening hours: Monday - Friday 9am - 5pm

or

Insurance Replacement Service

Our insurance team will be happy to provide you with a replacement quote3 for your equipment to be replaced through americangolf and answer any questions you may have.

You can then pass our quote on to your insurer and inform them that you wish to settle your claim through americangolf

What happens next?

Once your claim value has been agreed, we want to make sure that you get the best fitting replacement equipment as possible so we will invite you to visit one of our stores; we have over 100 nationwide. A member of our hugely experienced store teams will be available to discuss your current needs and provide you with the best advice possible, ensuring that when you get back to the course, you are in even better shape than before.

Whilst your initial claim value will be based on a like for like replacement, should you want that little something extra, you can easily ‘upgrade’ your equipment. Alternatively, if your like for like replacement does not require your full claim value, the remainder will be issued as a Gift Card for later use meaning you never lose a penny. Our staff will be happy to help you with either of these scenarios to make certain that you have everything that you need.

1 - Subject to americangolf receiving authorization from your insurance company to proceed using this method.
2 - Subject to availability. Delivery times may vary
3 - All quotations are “like for like” replacements for the original equipment covered under your policy. Based on: Quality, Specification, Functionality and Current availability. If your lost or damaged equipment is no longer available, the quote will be for the next available model.

How do I track my order?

We ship all of our orders on fully trackable services. You will receive an email with a link to your tracking, as soon as your order is dispatched from our Distribution Centre. You can also see instructions on how to track your purchase by visiting our Order Tracking page here.

How do I return something?

We want to make shopping with us as easy as possible. Should you be dissatisfied with a purchase from the american golf website, you may return unused products in their original packaging and with any labels within 30 days of receipt for a full refund. If you choose to return your item(s) to one of our stores, please ensure that you take your confirmation email with you so that you receive the correct refund. Please note that orders paid for with PayPal or Amazon Pay, can only be returned in store for credit or exchange. For a refund to these payment types, your order must be returned to our Distribution Centre. For full details on how to return your purchase, please visit our Returns and Refunds page here.

What happens if I miss the couriers when they deliver?

To make your orders as secure as possible, all of our deliveries require a signature. If you miss the delivery of your order, the courier will attempt to deliver it to a neighbour. If this cannot be done, the courier will leave you a card informing you that a delivery has been attempted, with information about what will happen next. The courier may try to redeliver or another day, or you may be given options to choose new delivery options.

If you have any questions about the delivery of your order, our Aftersales team are there to assist you and can be contacted between 8am and 8pm (GMT) on weekdays and 9am till 1pm (GMT) on Saturdays. Alternatively, they can be emailed on aftersales@americangolf.co.uk

I've made an error on my order - how do I change it?

If we have not begun processing your order for delivery, we are able to make changes to the products you have selected. Please contact our Aftersales team as soon as possible, between 8am and 8pm (GMT) on weekdays and 9am till 1pm (GMT) on Saturdays by calling 0151 224 7140

If we have started processing your order for delivery, unfortunately we are unable to make changes prior to shipping.

How do I cancel my order?

If we have not begun processing your order for delivery, we are able to cancel it and you will not be charged. Please contact our Aftersales team as soon as possible, between 8am and 8pm (GMT) on weekdays and 9am till 1pm (GMT) on Saturdays by calling 0151 224 7140

If we have started processing your order for delivery, don’t worry. Our returns policy allows goods to be returned up to 30 days after you receive your order, as long as they are unused and in their original packaging.