Track the status of your parcel online

So that our customers can plan for the arrival of their orders, we work with our couriers to provide up to the minute information on the status of their parcels. For all tracking enquiries, you will require your tracking number. If you are unsure of your tracking number, this can be found in the URL of your web browser, after you click the 'click here' link on the email you received when your parcel was dispatched from our distribution centre. The image below shows where this can be found



If you would like to track your parcel, please click the button below and enter your tracking number in the box marked 'Tracking ref:' and press the 'Find parcel' button. You will then be taken to the tracking pages for your parcel.

If you require any further information or assistance, please phone our Customer Service department on 0151 224 7140 or email them at aftersales@americangolf.co.uk


How do I track my order?

We ship all of our orders on fully trackable services. You will receive an email with a link to your tracking, as soon as your order is dispatched from our Distribution Centre. You can also see instructions on how to track your purchase by visiting our Order Tracking page here.

How do I return something?

We want to make shopping with us as easy as possible. Should you be dissatisfied with a purchase from the american golf website, you may return unused products in their original packaging and with any labels within 30 days of receipt for a full refund. If you choose to return your item(s) to one of our stores, please ensure that you take your confirmation email with you so that you receive the correct refund. Please note that orders paid for with PayPal or Amazon Pay, can only be returned in store for credit or exchange. For a refund to these payment types, your order must be returned to our Distribution Centre. For full details on how to return your purchase, please visit our Returns and Refunds page here.

What happens if I miss the couriers when they deliver?

To make your orders as secure as possible, all of our deliveries require a signature. If you miss the delivery of your order, the courier will attempt to deliver it to a neighbour. If this cannot be done, the courier will leave you a card informing you that a delivery has been attempted, with information about what will happen next. The courier may try to redeliver or another day, or you may be given options to choose new delivery options.

If you have any questions about the delivery of your order, our Aftersales team are there to assist you and can be contacted between 8am and 8pm (GMT) on weekdays and 9am till 1pm (GMT) on Saturdays. Alternatively, they can be emailed on aftersales@americangolf.co.uk

I've made an error on my order - how do I change it?

If we have not begun processing your order for delivery, we are able to make changes to the products you have selected. Please contact our Aftersales team as soon as possible, between 8am and 8pm (GMT) on weekdays and 9am till 1pm (GMT) on Saturdays by calling 0151 224 7140

If we have started processing your order for delivery, unfortunately we are unable to make changes prior to shipping.

How do I cancel my order?

If we have not begun processing your order for delivery, we are able to cancel it and you will not be charged. Please contact our Aftersales team as soon as possible, between 8am and 8pm (GMT) on weekdays and 9am till 1pm (GMT) on Saturdays by calling 0151 224 7140

If we have started processing your order for delivery, don’t worry. Our returns policy allows goods to be returned up to 30 days after you receive your order, as long as they are unused and in their original packaging.