Returns and Refunds

Should you be dissatisfied with a purchase from american golf, you may return unused products in their original packaging and with any labels within 30 days of receipt for a full refund.

Please NOTE: Returns, Exchanges and Refund can only be processed by the American Golf customer services team or via your local American Golf store. No Returns, Exchanges, Refunds or Faulty stock can be processed or dealt with by the Kiosk Site staff.

To discuss your return requirements, please contact our Customer Service team at 0151 224 7170 or by email at aftersales@americangolf.co.uk

To contact your nearest store, please call 0845 050 5115

The cost of returning your purchase where we have sent the wrong item in error will be refunded. We recommend that you use an established courier company, with recorded delivery. We do not accept responsibility until a member of our staff has signed for the goods.

Please return your faulty or unwanted products to us via a courier company or Royal Mail. We can only accept returns delivered to us; we cannot accept returns brought to our warehouse in person.

Please include the delivery note which contains the order number and account details and complete the reverse of the form to indicate the action you wish us to take with your return.

You can also return your unused purchase to your local american golf store with your original delivery note (this is the document you received in the parcel with your items). A member of staff will then refund or exchange the goods for you in store. If you received any free products with your purchase, please ensure that these are also returned so that your refund/exchange can be completed.

Faulty Goods

All goods purchased come with a 12 month guarantee backed by the manufacturer of the item. If an item is faulty when delivered or becomes faulty through normal use then the following actions should be taken:

Purchases under 30 days old

We will exchange the faulty item at our expense, simply email aftersales@americangolf.co.uk with your order number and a day time contact number so we can arrange an exchange delivery.

For purchases over 30 days old but less than 12 months old

american golf is an authorised stockist of all major brands in golf. This means that our warranties have the full manufacturer backing for your complete peace of mind. All new product lines are fully tested by our purchasing team for quality and performance.

Please send the item to the address below, along with a covering letter stating what the fault is, your order number and your daytime contact number. We will then contact the relevant manufacturer who will inspect the item and then, at their discretion, repair, replace or offer a like for like replacement, issue a voucher or they may, in certain cases, return the faulty item if they feel there is no manufacturing fault at blame.

In some cases where the manufacturer feels there is no manufacturing fault, they may offer to repair the faulty item at your cost. If you accept the offer you will be required to pay for the repair before we instruct the manufacturer to proceed.

Returning Goods that came with a Free Gift

Any free goods that came with the item you wish to return for a refund should be returned if unused and in its original packaging. If you have used the free gift, then it should be kept and the value will be taken off the balance that will be given back to you.

Returns Address

You should retain any proof of posting, receipt and tracking number for the item returned as we are unable to accept responsibility until a member of our staff has signed for receipt of the item.

american golf - Returns
Units 1-4, Priestley Road
Wardley Industrial Estate
Worsley
Manchester
M28 2LY
United Kingdom

For returns enquires please email aftersales@americangolf.co.uk

 

How do I track my order?

We ship all of our orders on fully trackable services. You will receive an email with a link to your tracking, as soon as your order is dispatched from our Distribution Centre. You can also see instructions on how to track your purchase by visiting our Order Tracking page here.

How do I return something?

We want to make shopping with us as easy as possible. Should you be dissatisfied with a purchase from the american golf website, you may return unused products in their original packaging and with any labels within 30 days of receipt for a full refund. If you choose to return your item(s) to one of our stores, please ensure that you take your confirmation email with you so that you receive the correct refund. Please note that orders paid for with PayPal or Amazon Pay, can only be returned in store for credit or exchange. For a refund to these payment types, your order must be returned to our Distribution Centre. For full details on how to return your purchase, please visit our Returns and Refunds page here.

What happens if I miss the couriers when they deliver?

To make your orders as secure as possible, all of our deliveries require a signature. If you miss the delivery of your order, the courier will attempt to deliver it to a neighbour. If this cannot be done, the courier will leave you a card informing you that a delivery has been attempted, with information about what will happen next. The courier may try to redeliver or another day, or you may be given options to choose new delivery options.

If you have any questions about the delivery of your order, our Aftersales team are there to assist you and can be contacted between 8am and 8pm (GMT) on weekdays and 9am till 1pm (GMT) on Saturdays. Alternatively, they can be emailed on aftersales@americangolf.co.uk

I've made an error on my order - how do I change it?

If we have not begun processing your order for delivery, we are able to make changes to the products you have selected. Please contact our Aftersales team as soon as possible, between 8am and 8pm (GMT) on weekdays and 9am till 1pm (GMT) on Saturdays by calling 0151 224 7140

If we have started processing your order for delivery, unfortunately we are unable to make changes prior to shipping.

How do I cancel my order?

If we have not begun processing your order for delivery, we are able to cancel it and you will not be charged. Please contact our Aftersales team as soon as possible, between 8am and 8pm (GMT) on weekdays and 9am till 1pm (GMT) on Saturdays by calling 0151 224 7140

If we have started processing your order for delivery, don’t worry. Our returns policy allows goods to be returned up to 30 days after you receive your order, as long as they are unused and in their original packaging.