Shipping & Delivery Information

We take the delivery of your order extremely seriously and as such we work very closely with our couriers, DPD; part of Geopost and one of Europe's largest carriers, and Hermes.

We offer full traceability for your orders from point of shipping through to delivery. You will receive an email as soon as we ship your orders from our Warehouse, showing you when you can expect delivery of your order and a link through to the tracking system where you will be able to see the progress of your delivery.

Of course, if you have any questions regarding the delivery of your order, you can call our Aftersales team on +44 (0)151 224 7140 for assistance.

UK Deliveries:

We are pleased to be able to offer a range of different delivery services, such as Standard (free on orders over £50) and Next Working Day, Saturday and Choose a Deliver Date. Availability of these services is dependant on the destination of your order. All available options will be presented to you in the basket, after you have submitted the postcode of your delivery address.The costs of these services, along with delivery times and further information are listed in the table below.

Delivery Service

Cost

Information

Standard

£1.99 or free over £50

Delivered within 3-7 working days (Monday to Friday excluding UK Public Holidays) when ordered before 6pm.

Next Working Day

£4.99

Order before 6pm to receive on the next working day. Orders placed over the weekend, and after 6pm on Friday will be delivered on the following Tuesday.

Saturday

£9.99

Order throughout the week, before 6pm on Friday to receive on Saturday. Orders placed after 6pm on Friday will be delivered on the following Saturday.

Sunday

£9.99

Order throughout the week, before 6pm on Friday to receive on Sunday. After 6pm on Friday, this option will not be available until Monday.

Choose a Delivery Date

£4.99

Upon selecting this option, you will be asked to Choose a Delivery Date from those available. If the option you require is not available, please contact customer services.



Orders can be despatched to your home, work place or any other alternative delivery address and unless you have paid for a special timed delivery, your order will delivered on a weekday (Monday – Friday) between 8.00am to 8.00pm. All deliveries will require a signature. We dispatch orders on weekdays only, except on Bank Holidays.

If you would like your order to be delivered to this Kiosk site, please ensure that you enter the full address and postcode in the delivery section of the checkout. This information can be obtained from an on-site staff member. Please note, that somebody must be available to sign for the delivery and responsibility for receipt of your order will be with the staff on site. We will not replace stock that is mislaid.

We do not offer a collection from depot service and our recommendation is that you ensure someone is available to sign for your orders. If nobody is available to sign for the goods, the courier will leave a card with details of the phone number to call to arrange another delivery. Within the shopping cart there is a facility where you can add special delivery instructions. For example: "Door entry code 1234" or "If out, please leave with neighbour".

European and International Deliveries:

For our European and International customers, we provide a delivery service to most countries within the EU as well as Australia and New Zealand. Orders to these destinations will be delivered within a competitive 3-7 working day timeframe, providing your order is placed before 6pm GMT. For orders received after this time, processing will begin on the following business day.

The costs for delivery to these destinations can be found below, along with the order value required to qualify for free delivery. If you have any queries over delivery times or costs, please contact a member of our Customer Service team

Delivery Destination

Cost

Information

Australia

£60 or free over £750

3-7 Working Day Delivery

Austria

£10 or free over £99

3-7 Working Day Delivery

Belgium

£5 or free over £99

3-7 Working Day Delivery

Czech Republic

£15 or free over £99

3-7 Working Day Delivery

Denmark

£10 or free over £99

3-7 Working Day Delivery

Finland

£10 or free over £99

3-7 Working Day Delivery

France

£5 or free over £99

3-7 Working Day Delivery

Germany

£5 or free over £99

3-7 Working Day Delivery

Guernsey

£7.99 or free over £149

3-7 Working Day Delivery

Hungary

£15 or free over £349

3-7 Working Day Delivery

Iceland

£40 or free over £750

3-7 Working Day Delivery

Italy

£10 or free over £99

3-7 Working Day Delivery

Ireland

£5 or free over £99

3-7 Working Day Delivery

Jersey

£7.99 or free over £149

3-7 Working Day Delivery

Luxembourg

£5 or free over £99

3-7 Working Day Delivery

Netherlands

£5 or free over £99

3-7 Working Day Delivery

New Zealand

£70 or free over £850

3-7 Working Day Delivery

Poland

£15 or free over £99

3-7 Working Day Delivery

Portugal

£15 or free over £99

3-7 Working Day Delivery

Slovakia

£15 or free over £99

3-7 Working Day Delivery

Spain

£10 or free over £99

3-7 Working Day Delivery

Sweden

£15 or free over £99

3-7 Working Day Delivery

Switzerland

£35 or free over £500

3-7 Working Day Delivery

 

Additional Information:

All of the terms and conditions can be found here on the DPD website (www.dpd.co.uk)

Bulk and Oversized Orders

§  Unfortunately, orders containing Oversized items may incur additional delivery costs. Should you order one of these items, you will be contacted prior to shipping.

§  We reserve the right not to accept bulk orders or orders for resale. In the event that we do accept the bulk order, you will be contacted to pay the additional delivery cost associated with delivering a bulk order.

Delivery to PO Boxes

Due to new restrictions on size of parcels, we regret we are no longer able to deliver to PO BOX addresses.

Australia and New Zealand deliveries

Please note that when shipping to Australia and New Zealand import tax is incurred when the order value exceeds a certain amount. For Australia an order of £623 GBP 1000 Australian $ (£623 GBP subject to exchange rates) or more will incur a tax and for New Zealand, taxes will be incurred when you spend 400 New Zealand $ (£190 GBP subject to exchange rates) or more.

Transportation of Liquids & Aerosols

Please be advised that we are unable to process and ship certain orders overseas by air or road due to international customs laws in place by some countries. Below is a list of forbidden goods not accepted for carriage or storage:

§  Dangerous or hazardous goods

§  Flammable goods

§  Dated and perishable food/drink

§  Liquids (This includes batteries and battery acid)

§  Glass

VAT Content and Refunds:

If your order is to be shipped to an area that is exempt from UK VAT, the correct amount will be removed from your basket. Unfortunately, we are unable to provide documentation for VAT Refunds on products delivered within the UK, that will subsequently be taken abroad.

We are unable to deliver to the areas listed below:

Country

Post/Zip Code

Area

Denmark
Denmark

100 to 999
3900 to 3999

Faroe Islands
Greenland

France
France

France

97000 to 97999
98600 to 98999

20XXX

Guadaloupe, Martinique
La Réunion, Guyane FranÇaise 
and Territoires d'Outre-Mer
Corsica

Italy
Italy

47890 to 47899
00120

San Marino
Vatican City

Portugal
Portugal

09000 to 09499
09500 to 09999

Madeira
Azores

Spain

35XXX and 38XXX

Canary Islands

USA

ALL

USA

UK

GX11 1AA

Gibraltar