FAQs
I have a physical Club Card but no online account
You’ll need to set up an online account using the email address linked to your Club Card. You will then be able to see your account including your in store purchase history.
I have an online account but no physical Club Card
Please visit your nearest store, where a store colleague will be pleased to sign you up for a card. You’ll need to use the same name and email address you have registered on your online account so that you can see all of your in store purchases when you check your account online. If you are unable to visit us in store, please call our customer service team on 01925 939999 for assistance.
I have both an online account and a physical Club Card but they do not seem to be connected
Please check that you’re using the same name and email address online as you have registered with your physical Club Card. If you are unsure which email address your Club Card is registered to, please visit us in store, call our customer service team on 01925 939999 or email aftersales@americangolf.co.uk and we will be able to help you.
I have received my new Club Card but I don’t know which email address I have registered it to
Please visit us in store, call our customer service team on 01925 939999 or email aftersales@americangolf.co.uk and we will be able to help you.
How do I see my in store history online?
If it’s the first time you have logged in online you will need to register your Club Card. You’ll find the link on the “My Account” page. Simply enter the same name and email address registered to your store Club Card and you will be able to see your in store purchases on the “My Account” page. If you are unsure which email address your Club Card is registered to, please visit us in store, call our customer service team on 01925 939999 or email aftersales@americangolf.co.uk and we will be able to help you.
I can’t remember if I added my date of birth when I signed up. How will I get my birthday voucher?
To make sure you don’t miss out on your birthday voucher, please check we have your correct email address and add your date of birth to your account. You can do this by visiting us in store, calling our customer service team on 01925 939999 or emailing aftersales@americangolf.co.uk. You will need to ensure that you have opted into receiving marketing emails in order to receive your birthday voucher.
How do I change my card details (name, address, email, phone number)?
Please visit us in store, call our customer service team on 01925 939999 or email aftersales@americangolf.co.uk and we will be able to help you.
How do I know when my accounts are linked?
When your accounts are linked you will be able to see your in store purchases on the “My Account” page.
I have lost my Club Card – what can I do?
If you would like a replacement club card then please visit us in store to pick up a new card.
How will my birthday voucher be delivered?
Your birthday voucher will be sent to you by email. You can check that we have the correct email address by visiting us in store, call our customer service team on 01925 939999 or email aftersales@americangolf.co.uk and we will be able to help you.. Please allow at least 5 days after your birthday before contacting us if your voucher does not arrive.
How will I know what member offers are available
All member offers will be highlighted on our website or with point of sale in store