How can we help?

Delivery

What couriers do you use?

We use DPD or Hermes for all deliveries in Europe and the UK. For further information please visit our Shipping and Delivery page.

Should you need more information, or can't find what you're looking for, contact our customer services department

What happens if I miss my delivery?

All our deliveries require a signature. If you miss your delivery, the courier will attempt to deliver to a neighbour. If unsuccessful, the courier will leave a card informing you that a delivery has been attempted along with information about what happens next.

Should you need more information, or can't find what you're looking for, contact our customer services department

What delivery options do I have?

We offer the following delivery options to addresses in the UK:

  • Standard Delivery (£2.99 or FREE on orders over £50) – 3 to 7 working days
  • Express (£3.99) – 1 to 3 working days
  • Next Working Day (£4.99) – Next day on orders received before 5pm
  • Saturday Delivery (£9.99) – On orders received before 5pm on a Friday
  • Sunday Delivery (£9.99) – On orders received before 5pm on a Friday
  • Choose a Delivery Date (£6.99)
  • Deliver to store (FREE)

Should you need more information, or can't find what you're looking for, contact our customer services department

How do I track my order?

You can track all orders. You will receive an email with a link to your tracking as soon as your order is dispatched from our Distribution Centre.

Should you need more information, or can't find what you're looking for, contact our customer services department

Orders

Can I exchange an order?

Absolutely. We offer exchanges in-store – feel free to bring your online purchase to any American Golf store and we will organise a replacement item on the spot. Alternatively, post an item purchased online to us for a full refund. For more information about returning your item, please visit our Returns and Refunds page.

Should you need more information, or can't find what you're looking for, contact our customer services department

Can I cancel or edit my order?

Unfortunately, once your order is placed we are unable to make any amendments. Please return your item in-store for a refund or exchange. . Alternatively, you can post your item to us for a refund. For more information about returning your item, please visit our Returns and Refunds page.

Should you need more information, or can't find what you're looking for, contact our customer services department

I live in a VAT exempt area; how do I get the VAT removed from my order?

If you live in one of these areas, such as the Channel Islands, the VAT is automatically removed during the checkout process. Unfortunately, we are unable to provide documentation for VAT Refunds on products delivered within the UK and subsequently taken abroad.

Should you need more information, or can't find what you're looking for, contact our customer services department

I’ve made an error on my order, how can I change it?

Unfortunately, we cannot amend an order after it has been placed. Please return your item in-store for a refund or exchange. Alternatively, post your item to us and we will issue a refund. For more information about returning your item, please visit our Returns and Refunds page.

Should you need more information, or can't find what you're looking for, contact our customer services department

I received a faulty item, what do I do next?

If you have a faulty item please contact us directly. Alternatively, please take your faulty item into one of our stores and they will be able to assist you.

Returns & Refunds

How do I return an item?

We want to make shopping with us as easy as possible. If you’re unhappy with a purchase, return the unused product in its original packaging and with all labels attached, within 30 days for a full refund. If you choose to return your item(s) to one of our stores, please ensure you take your confirmation email with you in order to receive the correct refund. Orders paid via PayPal or Amazon Pay can only be refunded by sending your item(s) back to our distribution centre. Alternatively, we can issue a credit or exchange in store. For full details on how to return your purchase, please visit our Returns and Refunds page.

Should you need more information, or can't find what you're looking for, contact our customer services department

I returned an item, has it arrived yet?

We aim to process returns within a day of receiving an item and will contact you immediately by email to confirm. If you have not heard from us within three working days of the expected delivery date at our warehouse, please contact us or your chosen delivery courier.

Should you need more information, or can't find what you're looking for, contact our customer services department

When will I receive my refund?

Once we’ve received your item, a refund will be processed within 3 to 5 working days.

Should you need more information, or can't find what you're looking for, contact our customer services department

Do you refund the shipping cost on returns?

No, we don’t offer a free web returns service. But you can return your item in store free of charge. We will of course refund the cost of postage if an item is faulty or damaged.

Should you need more information, or can't find what you're looking for, contact our customer services department

Payments & Promotions

Which gift vouchers do you accept?

Online
We accept the following vouchers online:

  • One4All (Gift Card)
  • Love2Shop (Gift Card)
  • Spree Card (Card)


In store
We accept the following vouchers in store:

  • One4All
  • Spree Card
  • Love2Shop (Paper Vouchers)
  • Leisure Vouchers (Paper Vouchers & Gift Cards
  • Compliments (Chip and Pin Mastercard & Paper Vouchers)
  • Bonusbond (Paper Vouchers & Gift Cards)
  • Pure (Chip & Pin Visa Card)
  • Sodexo (Gift Card)

Should you need more information, or can't find what you're looking for, contact our customer services department

How can I pay for my order?

We accept all major credit and debit cards as well as PayPal and Amazon Pay. We also offer 0% finance using our V12 provider, which you can learn more about here.

Should you need more information, or can't find what you're looking for, contact our customer services department

My promo code isn’t working?

If your promo code doesn’t work, please contact our customer services department

How do I use a gift voucher?

Input your voucher code at the point of payment and click redeem.

Should you need more information, or can't find what you're looking for, contact our customer services department

Stores

What time are your stores open?

Opening times vary depending on location, you can find the opening hours of your local store using our store locator page.

Should you need more information, or can't find what you're looking for, contact our customer services department.

Where is my nearest store?

You can find your nearest store using our store locator. All you need to do is enter your post code.

Should you need more information, or can't find what you're looking for, contact our customer services department.

How do I contact my local store?

Feel free to phone or email your local store. Store contact details can be found on our store locator page.

Should you need more information, or can't find what you're looking for, contact our customer services department

What is custom fitting?

You can try ANY club in-store before you buy using our state-of-the-art indoor simulators. We can customise the latest equipment from every major brand so that it perfectly suits your swing – this process is known as custom fitting. The best part of all, this is a completely free service. Find out more or book an appointment.

Should you need more information, or can't find what you're looking for, contact our customer services department

Contact Us

Please note that we require all orders to be placed online, as no telephone orders are accepted. This allows you to order in an enhanced security environment, and by setting up an account it will mean ordering in the future will be even quicker!

Office opening times

Monday to Friday - 8am to 7pm
Saturday - 9am to 6pm
Sunday - Closed

Write to us at

American Golf Customer Services
Units 1-4 Priestley Road
Wardley Industrial Estate,
Worsley,
Manchester,
M28 2LY,
UK

Call us on:

+44 (0) 1925 939 999 from the UK

Sales and Professional Advice

Should you have any query, or require professional advice, we have expert teams on hand in our stores. Please contact your local store for more information

Aftersales

For any after sales queries or other information please contact us at:
aftersales@americangolf.co.uk