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Covid Update: 30.11.2021To all our American Golf customers,
In accordance with the latest government guidelines, all American Golf retail stores will be requesting that, if applicable, our customers wear a face covering when shopping in our stores. Our colleagues have been provided with face coverings to protect, themselves, our customers and each other in order to keep everyone safe and well. This is particularly relevant over the festive period where everyone wants to spend time with family and friends.
For the latest information on your local store please continue to keep up to date with our social media channels, blog and website. They will continue to be regularly updated with the latest information and news from the world of golf.
As with many businesses, at our Service Centre we have adopted a Hybrid working policy that will allow us to continue to ensure all colleagues are working in a safe environment and can “Work From Home” if appropriate. The exception to this is our experienced crew in the distribution centre, who continue to work under strict guidelines and safety is paramount.
On behalf of everyone at American Golf, we thank NHS staff and all essential key workers for the amazing job they continue to do keeping everyone safe and well. We thank you, our customers, for your patience and truly appreciate your ongoing support and look forward to seeing you in our stores.
Delivery
What couriers do you use?
We use DPD or Hermes for all deliveries in Europe and the UK.
For further information please visit our Shipping and Delivery page.
Should you need more information, or can't find what you're looking for, contact our
customer services department
What happens if I miss my delivery?
All our deliveries require a signature. If you miss your delivery, the courier will attempt to deliver to a neighbour. If unsuccessful, the courier will leave a card informing you that a delivery has been attempted along with information about what happens next.
Should you need more information, or can't find what you're looking for, contact our
customer services department
What delivery options do I have?
We offer the following delivery options to addresses in the UK:
Should you need more information, or can't find what you're looking for, contact our customer services department
How do I track my order?
You can track all orders. You will receive an email with a link to your tracking as soon as your order is dispatched from our Distribution Centre.
Should you need more information, or can't find what you're looking for, contact our
customer services department
Orders
Can I exchange an order?
Absolutely. We offer exchanges in-store – feel free to bring your online purchase to any American Golf store and we will organise a replacement item on the spot. Alternatively, post an item purchased online to us for a full refund. For more information about returning your item, please visit our
Returns and Refunds page.
Should you need more information, or can't find what you're looking for, contact our
customer services department
Can I cancel or edit my order?
Unfortunately, once your order is placed we are unable to make any amendments. Please return your item in-store for a refund or exchange. . Alternatively, you can post your item to us for a refund. For more information about returning your item, please visit our
Returns and Refunds page.
Should you need more information, or can't find what you're looking for, contact our
customer services department
I live in a VAT exempt area; how do I get the VAT removed from my order?
If you live in one of these areas, such as the Channel Islands, the VAT is automatically removed during the checkout process. Unfortunately, we are unable to provide documentation for VAT Refunds on products delivered within the UK and subsequently taken abroad.
Should you need more information, or can't find what you're looking for, contact our
customer services department
I’ve made an error on my order, how can I change it?
Unfortunately, we cannot amend an order after it has been placed. Please return your item in-store for a refund or exchange. Alternatively, post your item to us and we will issue a refund. For more information about returning your item, please visit our
Returns and Refunds page.
Should you need more information, or can't find what you're looking for, contact our
customer services department
I received a faulty item, what do I do next?
If you have a faulty item please contact us directly. Alternatively, please take your faulty item into one of our stores and they will be able to assist you.
Returns & Refunds
How do I return an item?
We want to make shopping with us as easy as possible. If you’re unhappy with a purchase, return the unused product in its original packaging and with all labels attached, within 30 days for a full refund. If you choose to return your item(s) to one of our stores, please ensure you take your confirmation email with you in order to receive the correct refund. Orders paid via PayPal or Amazon Pay can only be refunded by sending your item(s) back to our distribution centre. Alternatively, we can issue a credit or exchange in store. For full details on how to return your purchase, please visit our Returns and Refunds page.
Should you need more information, or can't find what you're looking for, contact our
customer services department
I returned an item, has it arrived yet?
We aim to process returns within a day of receiving an item and will contact you immediately by email to confirm. If you have not heard from us within three working days of the expected delivery date at our warehouse, please contact us or your chosen delivery courier.
Should you need more information, or can't find what you're looking for, contact our
customer services department
When will I receive my refund?
Once we’ve received your item, a refund will be processed within 3 to 5 working days.
Should you need more information, or can't find what you're looking for, contact our
customer services department
Do you refund the shipping cost on returns?
No, we don’t offer a free web returns service. But you can return your item in store free of charge. We will of course refund the cost of postage if an item is faulty or damaged.
Should you need more information, or can't find what you're looking for, contact our
customer services department
Payments & Promotions
Which gift vouchers do you accept?
Online
We accept the following vouchers online:
- One4All (Gift Card)
- Love2Shop (Gift Card)
- Spree Card (Card)
In store
We accept the following vouchers in store:
- One4All
- Spree Card
- Love2Shop (Paper Vouchers)
- Leisure Vouchers (Paper Vouchers & Gift Cards
- Compliments (Chip and Pin Mastercard & Paper Vouchers)
- Bonusbond (Paper Vouchers & Gift Cards)
- Pure (Chip & Pin Visa Card)
- Sodexo (Gift Card)
Should you need more information, or can't find what you're looking for, contact our customer services department
How can I pay for my order?
We accept all major credit and debit cards as well as PayPal and Amazon Pay. We also offer 0% APR finance using our V12 provider, which you can learn more about here.
Should you need more information, or can't find what you're looking for, contact our customer services department
My promo code isn’t working?
If your promo code doesn’t work, please contact our customer services department
How do I use a gift voucher?
Input your voucher code at the point of payment and click redeem.
Klarna FAQ's
Pay later in 3 interest-free installments FAQ's - click here.
Pay later in 30 days FAQ's - click here
Should you need more information, or can't find what you're looking for, contact our customer services department
Stores
What time are your stores open?
Opening times vary depending on location, you can find the opening hours of your local store using our store locator page.
Should you need more information, or can't find what you're looking for, contact our
customer services department.
Where is my nearest store?
You can find your nearest store using our store locator. All you need to do is enter your post code.
Should you need more information, or can't find what you're looking for, contact our
customer services department.
How do I contact my local store?
Feel free to phone or email your local store. Store contact details can be found on our store locator page.
Should you need more information, or can't find what you're looking for, contact our
customer services department
What is custom fitting?
You can try ANY club in-store before you buy using our state-of-the-art indoor simulators. We can customise the latest equipment from every major brand so that it perfectly suits your swing – this process is known as custom fitting. The best part of all, this is a completely free service. Find out more or book an appointment.
Should you need more information, or can't find what you're looking for, contact our
customer services department
Contact Us
Please note that we require all orders to be placed online, as no telephone orders are accepted. This allows you to order in an enhanced security environment, and by setting up an account it will mean ordering in the future will be even quicker!
Contact Us
Office opening times
Monday to Friday - 9am to 5pm
Saturday - 9am to 1pm
Sunday - Closed
Write to us at
American Golf Customer Services
1st Floor Westbrook House
611-612 Westbrook Centre
Warrington
WA5 8UH
UK
Call us on:
+44 (0) 1925 939 999 from the UK
How do I track my order?
We ship all of our orders on fully trackable services. You will receive an email with a link to your tracking, as soon as your order is dispatched from our Distribution Centre. You can also see instructions on how to track your purchase by visiting our Order Tracking page here.
How do I return something?
We want to make shopping with us as easy as possible. Should you be dissatisfied with a purchase from the american golf website, you may return unused products in their original packaging and with any labels within 30 days of receipt for a full refund. If you choose to return your item(s) to one of our stores, please ensure that you take your confirmation email with you so that you receive the correct refund. Please note that orders paid for with PayPal or Amazon Pay, can only be returned in store for credit or exchange. For a refund to these payment types, your order must be returned to our Distribution Centre. For full details on how to return your purchase, please visit our Returns and Refunds page here.
Extended Christmas Returns
Here at American Golf we want to encourage our customers to shop for Christmas presents with the confidence that if their choice of gift is not right, you can return them hassle free. Goods purchased between Monday 1st November 2021 and Friday 24th December 2021 can be returned for a credit or exchange until close of business Friday 31st January 2022. Refunds can be issued by request for goods returned in line with the standard returns period.
Refunds will be issued back to the original payment method. For purchases made with gift cards or vouchers, we will issue a credit in the form of a gift card or e-voucher.
Any goods which have been supplied according to your specification, or which are personalised or custom built cannot be returned in line with the Consumer Contracts Regulations 2013.
All goods returned must meet the terms of our returns policy.
Your statutory rights remain unaffected.
What happens if I miss the couriers when they deliver?
To make your orders as secure as possible, all of our deliveries require a signature. If you miss the delivery of your order, the courier will attempt to deliver it to a neighbour. If this cannot be done, the courier will leave you a card informing you that a delivery has been attempted, with information about what will happen next. The courier may try to redeliver or another day, or you may be given options to choose new delivery options.
If you have any questions about the delivery of your order, our Aftersales team are there to assist you and can be contacted between 9am and 5pm (GMT) on weekdays and 9am till 1pm (GMT) on Saturdays.
I've made an error on my order - how do I change it?
If we have not begun processing your order for delivery, we are able to make changes to the products you have selected. Please contact our Aftersales team as soon as possible, between 9am and 5pm (GMT) on weekdays and 9am till 1pm (GMT) on Saturdays by calling 01925 939 999
If we have started processing your order for delivery, unfortunately we are unable to make changes prior to shipping.
How do I cancel my order?
If we have not begun processing your order for delivery, we are able to cancel it and you will not be charged. Please contact our Aftersales team as soon as possible, between 9am and 5pm (GMT) on weekdays and 9am till 1pm (GMT) on Saturdays by calling 01925 939 999
If we have started processing your order for delivery, don’t worry. Our returns policy allows goods to be returned up to 30 days after you receive your order, as long as they are unused and in their original packaging.