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95 stores nationwide so there is always one near you
Here you will find the American Golf Customer service pages, which contain information on everything you might need to know for both online and in store queries.
Please use the menu to navigate to the various pages, such as our shipping and delivery page, order tracking or our FAQs Page.
There is also a store locator page which enables you to find your local store and all it's details such as opening times and contact information. If our customer service pages do not give you all the information you need, please feel free to contact our customer service team. the contact details can be found on our 'contact us page'.
Please note that we require all orders to be placed online, as no telephone orders are accepted. This allows you to order in an enhanced security environment, and by setting up an account it will mean ordering in the future will be even quicker!
We ship all of our orders on fully trackable services. You will receive an email with a link to your tracking, as soon as your order is dispatched from our Distribution Centre. You can also see instructions on how to track your purchase by visiting our Order Tracking page here.
We want to make shopping with us as easy as possible. Should you be dissatisfied with a purchase from the american golf website, you may return unused products in their original packaging and with any labels within 30 days of receipt for a full refund. If you choose to return your item(s) to one of our stores, please ensure that you take your confirmation email with you so that you receive the correct refund. Please note that orders paid for with PayPal or Amazon Pay, can only be returned in store for credit or exchange. For a refund to these payment types, your order must be returned to our Distribution Centre. For full details on how to return your purchase, please visit our Returns and Refunds page here.
Here at American Golf we want to encourage our customers to shop for Christmas presents with the confidence that if their choice of gift is not right, you can return them hassle free. Goods purchased between Monday 1st November 2021 and Friday 24th December 2021 can be returned for a credit or exchange until close of business Friday 31st January 2022. Refunds can be issued by request for goods returned in line with the standard returns period.
Refunds will be issued back to the original payment method. For purchases made with gift cards or vouchers, we will issue a credit in the form of a gift card or e-voucher.
Any goods which have been supplied according to your specification, or which are personalised or custom built cannot be returned in line with the Consumer Contracts Regulations 2013.
All goods returned must meet the terms of our returns policy.
Your statutory rights remain unaffected.
To make your orders as secure as possible, all of our deliveries require a signature. If you miss the delivery of your order, the courier will attempt to deliver it to a neighbour. If this cannot be done, the courier will leave you a card informing you that a delivery has been attempted, with information about what will happen next. The courier may try to redeliver or another day, or you may be given options to choose new delivery options.
If you have any questions about the delivery of your order, our Aftersales team are there to assist you and can be contacted between 9am and 5pm (GMT) on weekdays and 9am till 1pm (GMT) on Saturdays.
If we have not begun processing your order for delivery, we are able to make changes to the products you have selected. Please contact our Aftersales team as soon as possible, between 9am and 5pm (GMT) on weekdays and 9am till 1pm (GMT) on Saturdays by calling 01925 939 999
If we have started processing your order for delivery, unfortunately we are unable to make changes prior to shipping.
If we have not begun processing your order for delivery, we are able to cancel it and you will not be charged. Please contact our Aftersales team as soon as possible, between 9am and 5pm (GMT) on weekdays and 9am till 1pm (GMT) on Saturdays by calling 01925 939 999
If we have started processing your order for delivery, don’t worry. Our returns policy allows goods to be returned up to 30 days after you receive your order, as long as they are unused and in their original packaging.