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Returns and Refunds
BUYING A GIFT?
IT’S EASY WITH OUR CHRISTMAS GIFT POLICY…..
Just let the member of staff know it’s a gift purchase and they will provide you with a ‘Gift’ receipt. This allows the gift recipient to return their gift, with receipt, and exchange for another product of the same value in store, up until 31st January 2020.
If they can’t find anything suitable to exchange at the time, providing they have a receipt, we can exchange for an American Golf gift card to the original value paid.
Don’t forget if you want to return a product, please make sure that it’s in the original packaging, is in pristine condition, and hasn’t been used or worn.
From 5th November 2019 until 24th December we are offering all customers Extended Returns until 31st January 2020 for all their online purchases at American Golf.
To return a product simply visit your nearest store or follow the postal procedure below.
Custom fit clubs or personalised golf balls items do not qualify for extended Christmas returns.
At American Golf, we want you to be able to shop with confidence. Should you be dissatisfied with a purchase from the American Golf website, you may return unused products in their original packaging and with any labels within 30 days of receipt for a full refund.
The cost of returning your purchase where we have sent the wrong item in error will be refunded. We recommend that you use an established courier company, with recorded delivery. We do not accept responsibility until a member of our staff has signed for the goods.
Please return your faulty or unwanted products to us via one of the methods below. We can only accept returns delivered to our warehouse or returned to one of our stores. We cannot accept returns brought to our warehouse in person.
Please include the delivery note which contains the order number and account details and complete the reverse of the form to indicate the action you wish us to take with your return.
To make UK returns as easy as possible for you, we have partnered with DPD returns. DPD returns offer you the option of dropping your parcel off at your local DPD Dropoff Shop for only £5.30.
Whilst arranging a return through the DPD platform is very convenient, we understand that this may not meet all the needs of our customers. If this is the case or if you are returning a parcel from outside of the UK, then please use the information below to find the most suitable option for you.
Unfortunately we are unable to accept the following goods for returns or refunds, unless they are deemed to be faulty.
- • Packs of socks that have been split.
- • Packs of gloves that have been split.
- • Any socks, underwear or baselayers that have been worn.
- • Any device where the Warranty has been registered or additional software has been downloaded.
- • Blister packs that have been opened.
- • Goods which have been supplied according to Your particular specification or which are Personalised or Custom Built.
Please Note: We cannot accept returns for second hand or custom fit items unless they were delivered faulty.
What are the next steps?
You now have two options to choose from, should you return back to the website (if you have returned your purchase back to your local store please see below):
- • So that you receive the replacement goods as soon as possible, we advise that you place another order online as soon as you are aware that you will have to return the original purchase. This will minimise delay rather than having to wait for the goods to reach us and then be processed. Should you choose to use this method you should request a full refund of your original order when you send it back.
- • In the case that you do not wish to place another order and would like a full refund, let us know and we will do this as soon as we receive your order back.
To enable us to deal with your return as quickly as possible, please include the delivery note that you received with your order, with the form on the reverse completed, to indicate the action you wish us to take with your return.
We begin to process returns as soon as they are received by our returns department. Occasionally items will have to be sent to the supplier for inspection, we do everything we can to make this process as quick as possible.
Please Note: We do not accept returns for second hand or any custom fit items unless they were faulty when delivered.
Select Your Return Type
Returning Goods Via Courier
For UK returns, we suggest you return your unwanted items through our partner DPD. DPD returns offer you the options of dropping your parcel off at your local DPD Dropoff Shop for £5.30. You will simply require access to a printer and for your parcel to be no heavier than 20kg and does not exceed the max dimensions which will be stated when booking your return.
Please also ensure all returns include the completed form which can be found on the reverse of your delivery note. To organise your return through the DPD portal, click the button below and follow the 3 easy steps to arrange the service most suitable to you.Click here
Whilst arranging a return through the DPD platform is very convenient, we understand that this may not meet all the needs of our customers. If you are returning an item from outside the UK or you would prefer to return your items via another courier, we recommend that you use a reputable courier or Royal Mail.
We recommend you return items via a tracked service and you should retain any proof of posting, receipt and tracking number for the item returned. We are unable to accept responsibility until a member of our staff has signed for receipt of the item. The cost of returning your purchase where we have sent the wrong item in error will be refunded.
We can only accept returns delivered to us; we cannot accept returns brought to our warehouse in person.
If the item you are returning is faulty please contact customer services here, as we will cover the return costs of faulty items.
american golf - Returns
Units 1-4, Priestley Road
Wardley Industrial Estate
Returning Goods to an American Golf Store
If you would prefer, you may also take the items you wish to return to your local American Golf Store where one of our members of staff will be happy to help. Please ensure that you take your confirmation email, that you received after you placed your order, as your proof of purchase.
If you received any free products with your purchase, please ensure that these are also returned so that your refund/exchange can be completed.
Please note that orders paid for with PayPal or Amazon Pay can be returned in store for a Gift Card to the value of the item(s), or exchanged for other item(s) available in store. If you would like to return the items that were paid for with PayPal or Amazon Pay for a full refund, you will need to return them to our warehouse following the instructions above. Unfortunately, we cannot refund to your PayPal or Amazon Pay account if you return items to a store.
If you are unsure of your Local store please click here, to view our store locator.
Returning Faulty Goods
All goods come with a 12 month guarantee backed by the manufacturer, with the exception of Pre-owned, ex-demo or ex-display goods. Pre-owned, ex-demo or ex-display goods that become faulty during use are unable to be returned outside the standard 30-day return policy. Pre-owned, ex-demo or ex-display goods are not sold as new goods and are purchased on a "bought as seen" basis. If an item is delivered faulty or becomes faulty through normal use then the following action needs to be taken:
Purchases under 30 days old
For items that become faulty within the first 30 days of normal use, American Golf will cover the expense of returns for the faulty item. Please contact customer services here who will be able to take you through the process of the DPD Returns portal, or suggest a suitable alternative method of return.
For purchases over 30 days old but less than 12 months old
American Golf is an authorised stockist of all major brands in golf. This means that our warranties have the full manufacturer backing for your complete peace of mind. All new product lines are fully tested by our purchasing team for quality and performance.
Please send the item to the address below via your preferred return method, along with a covering letter stating what the fault is, your order number and your daytime contact number. We will then contact the relevant manufacturer who will inspect the item and then, at their discretion, repair, replace or offer a like for like replacement, issue a voucher or they may, in certain cases, return the faulty item if they feel there is no manufacturing fault at blame.
In some cases where the manufacturer feels there is no manufacturing fault, they may offer to repair the faulty item at your cost. If you accept the offer you will be required to pay for the repair before we instruct the manufacturer to proceed.
You should retain any proof of posting, receipt and tracking number for the item returned as we are unable to accept responsibility until a member of our staff has signed for receipt of the item.
american golf - Returns
Units 1-4, Priestley Road
Wardley Industrial Estate
Returning goods that came with a free gift
Any free goods that came with the item you wish to return for a refund should be returned if unused and in its original packaging. If you have used the free gift, then it should be kept and the value will be taken off the balance that will be given back to you.