Shipping & Delivery Information

COVID-19 Update

Please accept our apologies as some of our delivery partners are experiencing delays due to the current situation regarding COVID-19. Please track your parcel through the normal channels. Thank you.



Minimising contact between couriers and customers to safeguard our customers during the COVID-19 pandemic

  • We are encouraging all customers to use the alternative delivery options available to them; myPlaces, Diversions and Safe Place for example, which means that they do not have to receive their parcel direct from the courier or sign for it.
  • For those customers who do not divert, some couriers have put in place a temporary process for our signature deliveries which couriers will follow to ensure contact is minimised.
  • Where a safe place is possible, couriers will deliver to that safe place, take a photo to confirm safe delivery and then provide the customer with a calling card stating that safe place
  • Where a safe place is not possible, couriers will still knock on the door but rather than asking for the customer to sign, couriers will ask the customer for their name, input this into their hand-held device and then write “Covid-19” in the signature box. Capturing the name ensures that the security of delivery is maintained whilst avoiding the need for the customer to physically sign.


  • UK Deliveries:

    We are pleased to be able to offer a range of different delivery services, such as Standard and Next Working Day, Saturday and Choose a Deliver Date. Availability of these services is dependant on the destination of your order. All available options will be presented to you in the basket, after you have submitted the postcode of your delivery address. The costs of these services, along with delivery times and further information are listed in the table below. For delivery costs to the Republic of Ireland, please see the European and International Deliveries section below.

    Standard Delivery (£2.99). FREE on orders over £50.
    Delivered within 3-5 working days (Monday to Friday excluding UK Public Holidays).

    Express (DPD) (£3.99)
    Delivered within 1-3 working days (Monday to Friday excluding UK Public Holidays) when ordered before 5pm.

    Next Working Day (£4.99)
    Order before 5pm to receive on the next working day. Orders placed over the weekend, and after 5pm on Friday will be delivered on the following Tuesday.

    Saturday (£9.99)
    Order throughout the week, before 5pm on Friday to receive on Saturday. Orders placed after 5pm on Friday will be delivered on the following Saturday.

    Sunday(£9.99)
    Order throughout the week, before 5pm on Friday to receive on Sunday. After 5pm on Friday, this option will not be available until Monday

    Choose a Delivery Date (£6.99)
    Upon selecting this option, you will be asked to Choose a Delivery Date from those available. If the option you require is not available, please contact customer services.

    Orders can be dispatched to your home or work place and unless you have paid for a special timed delivery, your order will delivered on a weekday (Monday – Friday) between 8.00am to 8.00pm. All deliveries will require a signature. We dispatch orders on weekdays only, except on Bank Holidays.

    We do not offer a collection from depot service and our recommendation is that you ensure someone is available to sign for your orders. If nobody is available to sign for the goods, the courier will leave a card with details of the phone number to call to arrange another delivery. Within the shopping cart there is a facility where you can add special delivery instructions. For example: "Door entry code 1234" or "If out, please leave with neighbour".

    In-Store Options:

    Reserve & Collect:

    If you would like to pick up your goods from us directly then please use our Reserve & Collect service where any goods can be reserved at your store of choice where stock availability allows.

    Please take a copy of your Order Confirmation or reservation number when you go to store to collect your items. You should leave at least 2 hours from when you place your order to when you come to collect it. All reservations need to be collected by the close of business next working day. Should this be a problem, or you wish to collect on a specific day, then please contact the store directly, giving your reservation number and the day on which you are able to come to the store, so the goods can continue to be reserved. The reserve & collect pick up point is the store till located in store. Your order has not been paid for therefore you will be required to pay in store.

    All purchases subject to our standard in-store terms and conditions (these may differ from online terms and conditions).

    Deliver To Store:

    Customers shopping with american golf can now use the ‘Deliver to Store’ option when ordering specific products, and have their order sent to a nearby store direct from our warehouse, rather than having it delivered to their home.

    This makes waiting at home for a delivery, or travelling to a depot and queuing for a collection, things of the past.

    To see whether a product is available for store delivery, simply look for the delivery options on the product page, and if you see a green tick against the delivery store option then you’re good to go!

    Should you require a store delivery, simply select it when the product has been placed in your shopping cart and you are ready to proceed with the transaction.

    We dispatch Deliver to Store orders from our warehouse on weekdays only, and excluding Bank Holidays, to be available for collection in 2 working days. Orders placed before 5pm on a Monday will be available for collection from Wednesday. Orders placed on Friday before 5pm will be available for collection from Tuesday (excluding Bank Holidays, when it will be available on Wednesday). Should an order be placed after 5pm Friday or over the Weekend, it will be ready for collection on Wednesday. Please ensure you wait until the scheduled day of collection and present Photo ID when you pick up your order such as Driving Licence or Passport.

    Some products are not able to be selected for Deliver to Store so please check this beforehand or contact a member of our customer service team if still unsure.

    If you know the product is available for Deliver to Store but are not sure where the nearest american golf retailers is located, use our store finder link here.

    European and International Deliveries:

    For our European and International customers, we provide a delivery service to most countries within the EU as well as Australia and New Zealand. The costs for delivery to these destinations can be found in the tables below, along with the order value required to qualify for free delivery. Please select you currency from the list to be shown the relevant information. Delivery timescales for European and International destinations are also shown and apply when you place your order before 5pm GMT. For orders received after this time, processing will begin on the following business day. If you have any queries over delivery times or costs, please contact a member of our Customer Service team

    Select Your Currency

    Pounds Sterling
    Delivery Destination Cost Delivery Timescale
    Australia £60 or free over £750 9-12 Working Days
    Austria £10 or free over £110 5-7 Working Days
    Belgium £6 or free over £110 5-7 Working Days
    Czech Republic £18 or free over £110 5-7 Working Days
    Denmark £11 or free over £110 5-7 Working Days
    Finland £10 or free over £99 5-7 Working Days
    France £6 or free over £90 3-7 Working Days
    Germany £6 or free over £45 5-7 Working Days
    Guernsey £7.99 or free over £149 3-7 Working Days
    Hungary £15 or free over £349 5-7 Working Days
    Iceland £40 or free over £750 6-9 Working Days
    Italy £11 or free over £90 6-9 Working Days
    Ireland £6 or free over £90 3-7 Working Days
    Jersey £7.99 or free over £149 3-7 Working Days
    Luxembourg £7 or free over £110 3-7 Working Days
    Netherlands £6 or free over £110 5-7 Working Days
    New Zealand £70 or free over £850 9-12 Working Days
    Poland £18 or free over £110 5-7 Working Days
    Portugal £18 or free over £110 5-7 Working Days
    Slovakia £15 or free over £99 5-7 Working Days
    Spain £11 or free over £110 5-7 Working Days
    Sweden £18 or free over £110 5-7 Working Days
    Switzerland £40 or free over £570 5-7 Working Days
    Euros
    Delivery Destination Cost Delivery Timescale
    Australia 80€ or free over 975€ 9-12 Working Days
    Austria 13€ or free over 125€ 5-7 Working Days
    Belgium 7€ or free over 125€ 5-7 Working Days
    Czech Republic 20€ or free over 125€ 5-7 Working Days
    Denmark 13€ or free over 125€ 5-7 Working Days
    Finland 13€ or free over 125€ 5-7 Working Days
    France 7€ or free over 99€ 3-7 Working Days
    Germany 7€ or free over 50€ 5-7 Working Days
    Guernsey 10€ or free over 200€ 5-7 Working Days
    Hungary 20€ or free over 450€ 5-7 Working Days
    Iceland 50€ or free over 975€ 6-9 Working Days
    Italy 13€ or free over 99€ 6-9 Working Days
    Ireland 7€ or free over 99€ 3-7 Working Days
    Jersey 10€ or free over 200€ 3-7 Working Days
    Luxembourg 8€ or free over 125€ 3-7 Working Days
    Netherlands 7€ or free over 125€ 5-7 Working Days
    New Zealand 90€ or free over 1100€ 9-12 Working Days
    Poland 20€ or free over 125€ 5-7 Working Days
    Portugal 20€ or free over 125€ 5-7 Working Days
    Slovakia 20€ or free over 125€ 5-7 Working Days
    Spain 13€ or free over 125€ 5-7 Working Days
    Sweden 20€ or free over 125€ 5-7 Working Days
    Switzerland 45€ or free over 650€ 5-7 Working Days

    Additional Information:

    Bulk and Oversized Orders:

    Unfortunately, orders containing Oversized items may incur additional delivery costs. Should you order one of these items, you will be contacted prior to shipping. We reserve the right not to accept bulk orders or orders for resale. In the event that we do accept the bulk order, you will be contacted to pay the additional delivery cost associated with delivering a bulk order.

    Delivery to PO Boxes:

    Due to new restrictions on size of parcels, we regret we are no longer able to deliver to PO BOX addresses.

    Australia and New Zealand deliveries:

    Please note that when shipping to Australia and New Zealand import tax is incurred when the order value exceeds a certain amount. For Australia an order of £623 GBP 1000 Australian $ (£623 GBP subject to exchange rates) or more will incur a tax and for New Zealand, taxes will be incurred when you spend 400 New Zealand $ (£190 GBP subject to exchange rates) or more.

    Transportation of Liquids & Aerosols:

    Please be advised that we are unable to process and ship certain orders overseas by air or road due to international customs laws in place by some countries. Below is a list of forbidden goods not accepted for carriage or storage:

    • - Dangerous or hazardous goods
    • - Flammable goods
    • - Dated and perishable food/drink
    • - Liquids (This includes batteries and battery acid)
    • - Glass

    VAT Content and Refunds:

    If your order is to be shipped to an area that is exempt from UK VAT, the correct amount will be removed from your basket. Unfortunately, we are unable to provide documentation for VAT Refunds on products delivered within the UK, that will subsequently be taken abroad.

    We are unable to deliver to the areas listed below:

    Country Post/Zip Code Area
    Denmark
    Denmark
    100 to 999
    3900 to 3999
    Faroe Islands
    Greenland
    France
    France

    France
    97000 to 97999
    98600 to 98999

    20XXX
    Guadaloupe, Martinique
    La Réunion, Guyane FranÇaise
    and Territoires d'Outre-Mer
    Corsica
    Italy
    Italy
    47890 to 47899
    00120
    San Marino
    Vatican City
    Portugal
    Portugal
    09000 to 09499
    09500 to 09999
    Madeira
    Azores
    Spain 35XXX and 38XXX Canary Islands
    USA ALL USA
    UK GX11 1AA Gibraltar