Shipping & Delivery Information

We take the delivery of your order extremely seriously and as such we work very closely with our couriers, DPD; part of Geopost and one of Europe's largest carriers, and Hermes.

We offer full traceability for your orders from point of shipping through to delivery. You will receive an email as soon as we ship your orders from our Warehouse, showing you when you can expect delivery of your order and a link through to the tracking system where you will be able to see the progress of your delivery.

Of course, if you have any questions regarding the delivery of your order, you can call our Aftersales team on +44 (0)151 224 7140 for assistance.

Last Order Dates

We want to help you plan your Christmas. As such, for UK deliveries, we will guarantee that you receive your orders, if placed by the dates below:

Before 6pm on Thursday 22nd December – UK Next Working Day Delivery (£4.99 PER ORDER)

Before 6pm on Monday 19th December – UK Standard Delivery (FREE ON ORDERS OF £50 AND OVER)

For Non-UK Destinations, please see below (all orders need to be placed by 6pm on these dates):

19th December
Ireland
France
Denmark
Gurnsey
Jersey
Switzerland
16th December
Germany
Austria
Netherlands
Belgium
Luxembourgh
Czech Republic
Slovakia
15th December
Italy
Spain
Portugal
Hungary
Poland
Australia
New Zealand
Finland
14th December
Iceland

Post Christmas Deliveries

Any order that has missed the Christmas deadline, will be delivered as per our normal time scales after processing on the Wednesday 28th Dec.
Next day orders that missed the Christmas cut off but were placed prior to 18.00 on Wednesday 28th of December will be delivered on the 29th December.
Please consider the New Year's Day Bank Holiday when placing your order

UK Deliveries:

We are pleased to be able to offer a range of different delivery services, such as Standard (free on orders over £50) and Next Working Day, Saturday and Choose a Deliver Date. Availability of these services is dependant on the destination of your order. All available options will be presented to you in the basket, after you have submitted the postcode of your delivery address. The costs of these services, along with delivery times and further information are listed in the table below.

Delivery Service Cost Information
Standard (Hermes) £1.99 or free over £50 Delivered within 3-7 working days (Monday to Friday excluding UK Public Holidays) when ordered before 6pm.
Express Delivery (DPD) £2.99 Delivered within 2-4 working days (Monday to Friday excluding UK Public Holidays) when ordered before 6pm.
Next Working Day £4.99 Order before 6pm to receive on the next working day. Orders placed over the weekend, and after 6pm on Friday will be delivered on the following Tuesday.
Saturday £9.99 Order throughout the week, before 6pm on Friday to receive on Saturday. Orders placed after 6pm on Friday will be delivered on the following Saturday.
Sunday £9.99 Order throughout the week, before 6pm on Friday to receive on Sunday. After 6pm on Friday, this option will not be available until Monday.
Choose a Delivery Date £4.99 Upon selecting this option, you will be asked to Choose a Delivery Date from those available. If the option you require is not available, please contact customer services.

Orders can be despatched to your home or work place and unless you have paid for a special timed delivery, your order will delivered on a weekday (Monday – Friday) between 8.00am to 8.00pm. All deliveries will require a signature. We dispatch orders on weekdays only, except on Bank Holidays.

We do not offer a collection from depot service and our recommendation is that you ensure someone is available to sign for your orders. If nobody is available to sign for the goods, the courier will leave a card with details of the phone number to call to arrange another delivery. Within the shopping cart there is a facility where you can add special delivery instructions. For example: "Door entry code 1234" or "If out, please leave with neighbour".

In-Store Options:

Reserve & Collect

If you would like to pick up your goods from us directly then please use our Reserve & Collect service where any goods can be reserved at your store of choice where stock availability allows.

Please take a copy of your Order Confirmation or reservation number when you go to store to collect your items. You should leave at least 2 hours from when you place your order to when you come to collect it. All reservations need to be collected by the close of business next working day. Should this be a problem, or you wish to collect on a specific day, then please contact the store directly, giving your reservation number and the day on which you are able to come to the store, so the goods can continue to be reserved. The reserve & collect pick up point is the store till located in store. Your order has not been paid for therefore you will be required to pay in store.

All purchases subject to our standard in-store terms and conditions (these may differ from online terms and conditions).

Reserve & Collect this Christmas

Leaving it till the last minute?

Our Reserve & Collect service will be running right up to the close of business on Friday 23rd December, so if you want to get that special person something a little extra, you can reserve your items online for collection in your local store.

Simply add the items to your basket, select Reserve and Collect and enter your postcode to check availability at your chosen store. Your items will be available for payment and collection on Christmas Eve.

Deliver To Store

Customers shopping with american golf can now use the ‘Deliver to Store’ option when ordering specific products, and have their order sent to a nearby store direct from our warehouse, rather than having it delivered to their home.

This makes waiting at home for a delivery, or travelling to a depot and queuing for a collection, things of the past.

To see whether a product is available for store delivery, simply look for the delivery options on the product page, and if you see a green tick against the delivery store option then you’re good to go!

Should you require a store delivery, simply select it when the product has been placed in your shopping cart and you are ready to proceed with the transaction.

We dispatch Deliver to Store orders from our warehouse on weekdays only, and excluding Bank Holidays, to be available for collection in 2 working days. Orders placed before 6:00pm on a Monday will be available for collection from Wednesday. Orders placed on Friday before 6:00pm will be available for collection from Tuesday (excluding Bank Holidays, when it will be available on Wednesday). Should an order be placed after 6:00pm Friday or over the Weekend, it will be ready for collection on Wednesday. Please ensure you wait until the scheduled day of collection and present Photo ID when you pick up your order such as Driving Licence or Passport.

Some products are not able to be selected for Deliver to Store so please check this beforehand or contact a member of our customer service team if still unsure.

If you know the product is available for Deliver to Store but are not sure where the nearest american golf retailers is located, use our store finder link here, or on the customer services page.

Deliver to Store this Christmas

Are you struggling to find the time to be in for your delivery?

With Deliver to Store you can place your order as normal and have it delivered into your nearest store.

If you place your order before 6pm on Wednesday 21st December, we guarantee that your items will be available for collection on Christmas Eve.

European and International Deliveries:

For our European and International customers, we provide a delivery service to most countries within the EU as well as Australia and New Zealand. Orders to these destinations will be delivered within a competitive 3-7 working day timeframe, providing your order is placed before 6pm GMT. For orders received after this time, processing will begin on the following business day.

The costs for delivery to these destinations can be found below, along with the order value required to qualify for free delivery. If you have any queries over delivery times or costs, please contact a member of our Customer Service team

Delivery Destination Cost Information
Australia £60 or free over £750 3-7 Working Day Delivery
Austria £10 or free over £99 3-7 Working Day Delivery
Belgium £5 or free over £99 3-7 Working Day Delivery
Czech Republic £15 or free over £99 3-7 Working Day Delivery
Denmark £10 or free over £99 3-7 Working Day Delivery
Finland £10 or free over £99 3-7 Working Day Delivery
France £5 or free over £99 3-7 Working Day Delivery
Germany £5 or free over £99 3-7 Working Day Delivery
Guernsey £7.99 or free over £149 3-7 Working Day Delivery
Hungary £15 or free over £349 3-7 Working Day Delivery
Iceland £40 or free over £750 3-7 Working Day Delivery
Italy £10 or free over £99 3-7 Working Day Delivery
Ireland £5 or free over £99 3-7 Working Day Delivery
Jersey £7.99 or free over £149 3-7 Working Day Delivery
Luxembourg £5 or free over £99 3-7 Working Day Delivery
Netherlands £5 or free over £99 3-7 Working Day Delivery
New Zealand £70 or free over £850 3-7 Working Day Delivery
Poland £15 or free over £99 3-7 Working Day Delivery
Portugal £15 or free over £99 3-7 Working Day Delivery
Slovakia £15 or free over £99 3-7 Working Day Delivery
Spain £10 or free over £99 3-7 Working Day Delivery
Sweden £15 or free over £99 3-7 Working Day Delivery
Switzerland £35 or free over £500 3-7 Working Day Delivery

Additional Information:

All of the terms and conditions can be found here on the DPD website

Bulk and Oversized Orders

  • Unfortunately, orders containing Oversized items may incur additional delivery costs. Should you order one of these items, you will be contacted prior to shipping.
  • We reserve the right not to accept bulk orders or orders for resale. In the event that we do accept the bulk order, you will be contacted to pay the additional delivery cost associated with delivering a bulk order.

Delivery to PO Boxes

Due to new restrictions on size of parcels, we regret we are no longer able to deliver to PO BOX addresses.

Australia and New Zealand deliveries

Please note that when shipping to Australia and New Zealand import tax is incurred when the order value exceeds a certain amount. For Australia an order of £623 GBP 1000 Australian $ (£623 GBP subject to exchange rates) or more will incur a tax and for New Zealand, taxes will be incurred when you spend 400 New Zealand $ (£190 GBP subject to exchange rates) or more.

Transportation of Liquids & Aerosols

Please be advised that we are unable to process and ship certain orders overseas by air or road due to international customs laws in place by some countries. Below is a list of forbidden goods not accepted for carriage or storage:

  • Dangerous or hazardous goods
  • Flammable goods
  • Dated and perishable food/drink
  • Liquids (This includes batteries and battery acid)
  • Glass

VAT Content and Refunds:

If your order is to be shipped to an area that is exempt from UK VAT, the correct amount will be removed from your basket. Unfortunately, we are unable to provide documentation for VAT Refunds on products delivered within the UK, that will subsequently be taken abroad.

We are unable to deliver to the areas listed below:

Country Post/Zip Code Area
Denmark
Denmark
100 to 999
3900 to 3999
Faroe Islands
Greenland
France
France

France
97000 to 97999
98600 to 98999

20XXX
Guadaloupe, Martinique
La Réunion, Guyane FranÇaise
and Territoires d'Outre-Mer
Corsica
Italy
Italy
47890 to 47899
00120
San Marino
Vatican City
Portugal
Portugal
09000 to 09499
09500 to 09999
Madeira
Azores
Spain 35XXX and 38XXX Canary Islands
USA ALL USA
UK GX11 1AA Gibraltar