American Golf (Trading) Limited - Anti-slavery and Human Trafficking Policy

Working to eradicate modern slavery in our supply chain

Working to eradicate modern slavery in our supply chain

This policy applies to all persons working for us or on our behalf in any capacity, including employees at all levels, directors, officers, agency workers, seconded workers, casual workers, volunteers, agents, contractors and suppliers. American Golf (Trading) Limited strictly prohibits the use of modern slavery and human trafficking in our operations and supply chain.

The majority of our business comprises of the retail of product supplied by globally recognised third party brands. The brands are aware of their obligations to source ethically and in accordance with the principles at the heart of the Modern Slavery Act and we monitor the modern slavery statements of our key brands. Our own label business accounts for around 5% of our sales and we are committed to ensuring that all our suppliers operate in line with our ethical standards. The relationships we have with suppliers and the core values at the heart of our business are vital in tackling modern slavery. We have and will continue to be committed to implementing systems and controls aimed at ensuring that modern slavery is not taking place anywhere within our supply chain. We expect that our suppliers will hold their own suppliers to the same high standards.

Modern Slavery and Human Trafficking Definition

Modern slavery is a term used to encompass slavery, servitude, forced and compulsory labour, bonded and child labour and human trafficking. Human trafficking is where a person arranges or facilitates the travel of another person with a view to that person being exploited. Modern slavery is a crime and a violation of fundamental human rights.

Commitments

We are a company that expects everyone working with us or on our behalf to support and uphold the following measures to safeguard against modern slavery:

  • We have a zero-tolerance approach to modern slavery in our organisation and our supply chain.
  • The prevention, detection and reporting of modern slavery in any part of our organisation or supply chain is the responsibility of all those working for us or on our behalf.
  • Workers must not engage in, facilitate or fail to report any activity that might lead to, or suggest, a breach of this policy.
  • We are committed to engaging with our stakeholders and suppliers to address the risk of modern slavery in our operations and supply chain.

  • Our due diligence processes

    To uphold our commitments, it is important that we strive to better understand and manage our complex supply chain. We take a risk based approach to our contracting processes and keep them under review. We assess whether the circumstances warrant the inclusion of specific prohibitions against the use of modern slavery and trafficked labour in our contracts with third parties. Using our risked based approach we will also assess the merits of writing to suppliers requiring them to comply with our Code of Conduct, which sets out the minimum standards required to combat modern slavery and trafficking. As part of our ongoing risk assessment and due diligence processes we will consider whether circumstances warrant us carrying out audits of suppliers including visits to factories and identifying second tier suppliers to ensure their compliance with our Code of Conduct.

    If we find that other individuals or organisations working on our behalf have breached this policy we will ensure that we take appropriate action. This may range from considering the possibility of breaches being remediated and whether that might represent the best outcome for those individuals impacted by the breach to terminating such relationships.

    Updated 31st May 2021

    How do I track my order?

    We ship all of our orders on fully trackable services. You will receive an email with a link to your tracking, as soon as your order is dispatched from our Distribution Centre. You can also see instructions on how to track your purchase by visiting our Order Tracking page here.

    How do I return something?

    We want to make shopping with us as easy as possible. Should you be dissatisfied with a purchase from the american golf website, you may return unused products in their original packaging and with any labels within 30 days of receipt for a full refund. If you choose to return your item(s) to one of our stores, please ensure that you take your confirmation email with you so that you receive the correct refund. Please note that orders paid for with PayPal or Amazon Pay, can only be returned in store for credit or exchange. For a refund to these payment types, your order must be returned to our Distribution Centre. For full details on how to return your purchase, please visit our Returns and Refunds page here.

    What happens if I miss the couriers when they deliver?

    To make your orders as secure as possible, all of our deliveries require a signature. If you miss the delivery of your order, the courier will attempt to deliver it to a neighbour. If this cannot be done, the courier will leave you a card informing you that a delivery has been attempted, with information about what will happen next. The courier may try to redeliver or another day, or you may be given options to choose new delivery options.

    If you have any questions about the delivery of your order, our Aftersales team are there to assist you and can be contacted between 9am and 5pm (GMT) on weekdays and 9am till 1pm (GMT) on Saturdays.

    I've made an error on my order - how do I change it?

    If we have not begun processing your order for delivery, we are able to make changes to the products you have selected. Please contact our Aftersales team as soon as possible, between 9am and 5pm (GMT) on weekdays and 9am till 1pm (GMT) on Saturdays by calling 01925 939 999

    If we have started processing your order for delivery, unfortunately we are unable to make changes prior to shipping.

    How do I cancel my order?

    If we have not begun processing your order for delivery, we are able to cancel it and you will not be charged. Please contact our Aftersales team as soon as possible, between 9am and 5pm (GMT) on weekdays and 9am till 1pm (GMT) on Saturdays by calling 01925 939 999

    If we have started processing your order for delivery, don’t worry. Our returns policy allows goods to be returned up to 30 days after you receive your order, as long as they are unused and in their original packaging.